The PropertyFile app for tenants makes it easy to manage your tenancy in one simple place and connects you with your letting agent. Saving you hassle and time, you always know where you stand and what is happening on your tenancy.
Note your agent will need to invite you to access your tenancy so ask them for an account today.

Here are some things we think you’ll love about the app:
- Report maintenance issues at your property and get help with common problems
- Track the progress of any previously reported issues
- Stay updated with move in dates, or that next inspection
- Download important documents such as your tenancy agreement
- Get help by sending messages to your agent
- Track rent and other payments
- Receive push notifications keeping you updated instantly as things happen

About PropertyFile:
PropertyFile is exclusively available through software from Property Software Group, part of ZPG. Property Software Group, together with ZPG, is the leading supplier of estate agency software and technological solutions in the UK, providing property professionals with cloud-based software and innovative technology that improves their business and customer service.

If you like the app or have an idea of how we can improve it we'd love to hear about it! Why not Tweet us @PropertyFileZPG?

What’s New

Version 1.4.2

We update the app regularly so we can make it better for you. This latest update contains general bug fixes and performance improvements. Thank you for using PropertyFile!

Ratings and Reviews

2.5 out of 5
20 Ratings

20 Ratings

Dominicz82 ,

An ok app, but could be much better

The app is good for reporting issues to our agency, but a few improvements could make it better.

- Offline submissions: if the signal is weak, then your maintenance submission is just thrown away and you have to select, type and re-upload everything. Very frustrating.

- After submission, you can’t have photos you took viewed.

- A timeline on the various statuses would be good. Showing when items were submitted, acknowledged, booked etc. You only see when the current status was sent. (For example we submitted something quite a few months ago, but they changed the status recently and our agency only acknowledge the most current date).

- Remove the need to sign in every time you open the app, even after a few hours. Either have a Remember Me or permit use of Face ID / Touch ID to log in.

- Have a submit feedback option in the app and not the App Store.

- Allow video submissions. Sometimes the problem is mechanical and having the picture of a tap with no water coming out doesn’t actually show the problem. Or a picture of a still washing machine :)

Bobx9795 ,

Needs work

The app has a good concept but it’s very buggy. It’s necessary for us to view our important documents but they always flash up when you first open the app, but then it just reduces to the first 3 documents and the others all disappear!

BigBobbyJ ,

Cant view anything on the app.

We are new to this app and the negative reviews from months even years ago are still relevant today as there are still many issues.

As tenants we are reliant of receipts and being able to track maintenance. However, it is quite the opposite. We can see a post saying we have a receipt, but we cannot view these or anything else. This does not seem fair for us, as tenants we are trying to protect ourselves but being responsible tenants and trying to protect our deposit.

This really seems to be a benefit for the agency/landlord as they have all the control and can claim negligence now if things cannot be sent, received or viewed.

Please sort these issues out ASAP

App Privacy

The developer, The Property Software Group, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


Property Software Holdings Limited
20.1 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.


English, Dutch, French, German, Italian, Portuguese

Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

You May Also Like