Owning a car just got easier. The My Volkswagen app from Volkswagen helps customers manage their ownership, maintenance of their car and is designed for passengers cars only.
• save and store car configurations
• access personalised car brochures
• track new cars from factory to a Volkswagen UK retailer
• book a service and MOT at a Volkswagen UK retailer
• approve work on the go through online video reviews
• get reminders of car maintenance due
• access your car manual
• view your car service history
The My VW app sets out to offer to Volkswagen customers a personalised, enhanced user experience. The ability for a user to access real time, actionable information about the status of his car relies on using some personal information such as Surname, Address... etc. The My VW app is compliant to all existing security standards and data privacy rules and regulations.
We take your feedback seriously, so we've made a series of improvements:
- The My Volkswagen app is now able to add your ordered car automatically for you. Simply enter your ordered number and we'll do the rest. The app will notify you when the car is ready!
- Book a service and you'll be able to see your upcoming service details with all Volkswagen national retailers.
- You can now migrate your ordered car into an owned car at every step of your vehicle delivery tracking.
- A number of performance enhancements and bug fixes.
Have we missed anything? Let us know and email us at firstname.lastname@example.org with your feedback.
Ratings and Reviews
A more roomy Golf
We had our Golf SV for about 8 months and not had any problems other than a tyre warning light coming on. Was a false alarm after checking tyres and phoned dealer who told us how to get rid the light. Only disappointment has been the ride, not as good as our other Golf. Have tried putting all tyres at 30psi but only a small difference. Overall very happy and would recommend if you want a cabin with extra space and higher driving position than normal Golf. It is a MPV in British terms not a SV. Dealer, Robinson’s of Norwich first rate.
VW processes need more work, poor updates
The app it’s self is fine, easy to use and intuitive.. the problem is with the actual VW factory processes. The updates provided to customers are supposed to inform them of when to expect delivery of their new vehicle. However, when the new vehicle is manufactured in Mexico and then Shipped to Germany for QA, the updates don’t account for this. You get an update when your new vehicle leaves the Mexico factory.. but the update says it will take 4 weeks to reach your local VW retailer... wrong! It takes 4 weeks to reach the German factory for QA and then another 3 / 4 weeks to reach your local VW retailer. So in reality 7 / weeks since manufacturing is complete.
Also, when the status shows as ‘in Transit’ this also doesn’t account for when your new vehicle is stationary at a port in another country, waiting to be loaded on to a ship for transport.
Update your processes VW in order to provide more accurate information to your valuable customers.
This app was introduced to me during my service in June 2018. However, the information under Service History is incorrect. I have owned the car from new in 2013 and the 2016 service record is missing, showing only the MOT for 2016. Furthermore, the 2017 and 2018 services are displayed under ‘Previous Owner’.
I have been in regular contact with VW UK about this since June (now 6 months ago) to try to have the data corrected. VW keep telling me that they are trying to resolve this and that all will be corrected by ‘next week’. This has been going on for 6 months and there seems to be either a lack of technical expertise or incompetence within VW to get it sorted out. I refuse to give up but it’s starting to aggravate me now!
Why do VW roll out an App which is not fully tested and still has embedded problems that even they cannot resolve?
Up to six family members will be able to use this app with Family Sharing enabled.