My247 4+

Can’t ask for much more book a service easy peasy

Absolutely Awful Service.
We took out boiler cover and our boiler is randomly switching the heating on by itself and refusing to turn off getting really hot until we switch itself off at the mains.
Rang the claim line and they decided over the phone it’s the diverter valve, this was a claims handler who didn’t have a clue what that does or how it works but that is what the screen said.
They refuse to come out and diagnose the fault stating that the diverter valve is part of the heating system and therefore isn’t covered under the boiler cover despite being in the boiler.
Even after explaining the diverter valve does not do this and is built into the boiler itself they still decided it isn’t covered and if I want someone to come and look I must pay £95 and then pay for any further parts and labour.
They seem to think that any part in the boiler either works the hot water system or the heating system so unless you get the additional cover for that as well your boiler insurance doesn't actually cover anything.
They refuse to discuss this and will only say its the diverter valve and we don’t cover that.

Boiler stopped heating the system, I filled the claim in the app very early morning. Within an hour someone phoned, ascertained the problem and an engineer was with me that afternoon. I was so impressed, sadly another problem occurred immediately and they again got back to me within the hour, I’m at the end of my year one contract but am definitely going to stay.