MyAviva - Insurance & finance

Name: MyAviva - Insurance & finance
Rating: 4.6 (52296 reviews)
Author: Aviva PLC

Protect, invest & save

Free

52K Ratings
Ages

4+
Years
Category

Finance
Developer

Aviva PLC
Language

EN
English
Size

231
MB

MyAviva is the simple way to view and manage your Aviva insurance, savings and investment policies in one place, whenever and wherever you want. If you’ve already set up an Aviva account online, just enter your username and password in the app to log in. The app supports facial recognition and fingerprint login, so you can access your account even more quickly and easily, and there's the option to activate 2-Step Verification to add another layer of security to our customer accounts. If you are new to Aviva you can easily register a new account, and if you forget your login details it’s easy to retrieve and reset them to make sure you keep your personal information safe and secure. Once you’re set up, depending on the products you have in your account you’ll be able to: - Get all the important details of your Aviva pension - View insurance cover and renewal dates - Access policy documents - Find out how to make a claim - Check your investment portfolio - Get access to existing customer offers We’re always looking for ways to improve MyAviva, so if there’s anything you’d like to see in the app that isn’t already there, send your feedback to myavivaapp@aviva.com

Ratings & Reviews

4.6

out of 5

52K Ratings

Absolutely unusable
26/04/2019

Specs1
From the very first moment this new “sales”orientated app replaced the original, it has been nothing but trouble. Yes it loads and looks very user friendly, great if I want to buy a product, but very unpredictable if I want to see my two pensions and ISA investment. From day one I could not see any of details within my account, this was rectified after several months of emails and promises that it will be fixed.. the ISA performance is still not available and I think it’s now been over a year..After the current update of this app, it’s like Russian Roulette if I can get any information on the balance of my accounts. FYI I am using iPhone 6s Plus and IPad Air2 both with latest updates, in addition I also have the same issue when using safari web browser on iMac.. please can you update me on when this will be rectified.

Developer Response
Hi Specs1, we are currently working on this issue and will be deploying a fix shortly to rectify this. Apologies that you have encountered this issue.
Absolutely unusable
26/04/2019

Specs1

From the very first moment this new “sales”orientated app replaced the original, it has been nothing but trouble. Yes it loads and looks very user friendly, great if I want to buy a product, but very unpredictable if I want to see my two pensions and ISA investment. From day one I could not see any of details within my account, this was rectified after several months of emails and promises that it will be fixed.. the ISA performance is still not available and I think it’s now been over a year..After the current update of this app, it’s like Russian Roulette if I can get any information on the balance of my accounts. FYI I am using iPhone 6s Plus and IPad Air2 both with latest updates, in addition I also have the same issue when using safari web browser on iMac.. please can you update me on when this will be rectified.
Developer Response 30/04/2019
Hi Specs1, we are currently working on this issue and will be deploying a fix shortly to rectify this. Apologies that you have encountered this issue.
Disappointed
04/09/2020

vickemm
The reason for this rating is in one response too the email you have just sent after two holidays cancelled this year both of which not my fault tour operators choice both times both holidays of which I used you for cover for you too rearrange cover for one after new dates sorted by my tour operator of which you have nearly doubled my policy stating it’s because of the time in relation too the cancellation and when the policy will restart and you saying you had too cancel the old one and take out a new one and today after me requesting a refund for the second holiday policy that just this week was cancelled you tell me I’m only entitled too a small amount only from the time left on the policy I’ve lost trust I feel it’s win win for aviva some how you have more than I do in they way of my money for policies I have paid for and not been able too use it dosn,t balance too me this is why you have a low rating I’m a return customer of yours but I’m seriously questioning my future and the cheek of asking me too rate the service miniutes after I’m challenging your email how would you expect me too rate you !
Disappointed
04/09/2020

vickemm

The reason for this rating is in one response too the email you have just sent after two holidays cancelled this year both of which not my fault tour operators choice both times both holidays of which I used you for cover for you too rearrange cover for one after new dates sorted by my tour operator of which you have nearly doubled my policy stating it’s because of the time in relation too the cancellation and when the policy will restart and you saying you had too cancel the old one and take out a new one and today after me requesting a refund for the second holiday policy that just this week was cancelled you tell me I’m only entitled too a small amount only from the time left on the policy I’ve lost trust I feel it’s win win for aviva some how you have more than I do in they way of my money for policies I have paid for and not been able too use it dosn,t balance too me this is why you have a low rating I’m a return customer of yours but I’m seriously questioning my future and the cheek of asking me too rate the service miniutes after I’m challenging your email how would you expect me too rate you !
Improving App But Still Not Great
22 Jul

LV_001
The app has been significantly improved since my original review but is still lacking a simplicity and fluidity in its use. The Home Screen now shows a nice pie chart of my pension investments and when you click into one of the accounts it shows some nice simple line graphs of the performance over several different periods, i.e. 1 month, 1 year, etc.When clicking into a new time period for review, it takes ages for the data to be displayed which is not good. The data displayed is only a monetary increase/decrease for pension values and investments and this changes depending on the time period selected (which is good). It would be nice to see percentage info as well. However, when I click into my SIPP account, the graphs are not consistent with the pension ones (which is bad). They show a monetary value (not sure if this is pension values or investments) and a percentage. When clicking on the different time periods, these values do not change (very bad) and so the data is effectively meaningless because you don’t know what it relates to, i.e. 1 month, 1 year, etc.Also, when investing money in my SIPP, the app takes you into a web wrapper that looks awful and is clunky so much more work is needed to make this more user friendly. Developers - Fix the graph discrepancies, improve the loading speed and make the SIPP investing experience more user friendly.

Developer Response
Thanks for taking the time to provide us with your valued feedback. It is a shame to see that the app has not lived up to your expectations however, we will ensure that your feedback is taken on board to help improve our customer experience and app functionality. Many thanks ~ Mike
Improving App But Still Not Great
22 Jul

LV_001

The app has been significantly improved since my original review but is still lacking a simplicity and fluidity in its use. The Home Screen now shows a nice pie chart of my pension investments and when you click into one of the accounts it shows some nice simple line graphs of the performance over several different periods, i.e. 1 month, 1 year, etc.When clicking into a new time period for review, it takes ages for the data to be displayed which is not good. The data displayed is only a monetary increase/decrease for pension values and investments and this changes depending on the time period selected (which is good). It would be nice to see percentage info as well. However, when I click into my SIPP account, the graphs are not consistent with the pension ones (which is bad). They show a monetary value (not sure if this is pension values or investments) and a percentage. When clicking on the different time periods, these values do not change (very bad) and so the data is effectively meaningless because you don’t know what it relates to, i.e. 1 month, 1 year, etc.Also, when investing money in my SIPP, the app takes you into a web wrapper that looks awful and is clunky so much more work is needed to make this more user friendly. Developers - Fix the graph discrepancies, improve the loading speed and make the SIPP investing experience more user friendly.
Developer Response 24/08/2022
Thanks for taking the time to provide us with your valued feedback. It is a shame to see that the app has not lived up to your expectations however, we will ensure that your feedback is taken on board to help improve our customer experience and app functionality. Many thanks ~ Mike
Navigating the site
12/03/2021

Anynamewiilldo
Hi team generally a good site but one screen advises that I can see my transaction history and when I click in, the screen shows what my value is, a pension presentation, what my fundsinvest in, my retirement age ... but no transaction history. I used the chat function which when using the iPad you can’t see what you type and the type pad on the iPad hides the box on chat I type in. Also when typing the page the background scrolls up and down so before you start chat you have to add you policy number but as the screen starts to jump you have to memorise this. I was speaking to Josh who was very helpful and explained I may need to access my money and explained I needed to click the further info button. When I did this it took me to the page and the chat disappeared it looks like chat doesn’t migrate to different pages so what josh explained has now gone. OMG when trying to submit this it asks for a nickname and all my choices have been taken I even tried no nickname just to pos5 this 😩😩😩

Developer Response
Hi Anynamewiilldo . Very sorry to hear that you have encountered this issue, please can you contact us on myavivaapp@aviva.com so we can investigate this for you.
Navigating the site
12/03/2021

Anynamewiilldo

Hi team generally a good site but one screen advises that I can see my transaction history and when I click in, the screen shows what my value is, a pension presentation, what my fundsinvest in, my retirement age ... but no transaction history. I used the chat function which when using the iPad you can’t see what you type and the type pad on the iPad hides the box on chat I type in. Also when typing the page the background scrolls up and down so before you start chat you have to add you policy number but as the screen starts to jump you have to memorise this. I was speaking to Josh who was very helpful and explained I may need to access my money and explained I needed to click the further info button. When I did this it took me to the page and the chat disappeared it looks like chat doesn’t migrate to different pages so what josh explained has now gone. OMG when trying to submit this it asks for a nickname and all my choices have been taken I even tried no nickname just to pos5 this 😩😩😩
Developer Response 15/03/2021
Hi Anynamewiilldo . Very sorry to hear that you have encountered this issue, please can you contact us on myavivaapp@aviva.com so we can investigate this for you.

We are pleased to bring you some new features and updates! - If you own a SIPP product, you can now buy funds and shares directly in the app for a smoother investing experience. We’ve also improved the transfer journey with a refreshed design, fewer screens, and clearer language for a more seamless process. - Updated risk rating tooltips in Pension individual fund performance views for clearer and easier to read information. - Improved postcode validation in the redesigned registration experience for greater accuracy and a smoother sign-up process.

Version 7.25.3491907

3 days ago

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The following data may be collected and linked to your identity:
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The following data may be collected but it is not linked to your identity:
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