MyChart 4+

Don’t worry about using this app even if your not familiar with apps. It’s extremely easy to get to know. It’s not complicated because there isn’t a lot of extraneous pointless stuff to wade through. Face recognition lets you access your important information seamlessly. You can ask questions about your treatment & the admin team & clinical team are both responsive & helpful in answering. The response rate/ speed is impressive but the most amazing thing is that you communicate with an actual human who has your medical history & not a faceless robot sending out pointless FAQs which don’t help at all. Much better than the NHS app which is unwieldy & missing vital information so that even the medics can’t find your basic information without referring to you. I would recommend anyone to use My Chart ❤️

Thank you for your review! We are glad to hear MyChart is working well for you.

The care here is incredible. Everyone that I come into contact with makes me feel like I’m the only person that they care for which is obviously not the case.
The app is very inclusive especially for the likes of me who worries about missing appointments etc. To be able to see results so quickly and know when the next appointment will be is brilliant. At the moment I’m finding it hard to allow my GP to see it but that may be because I’m still in hospital. I use this daily at least twice too keep an eye. However if something is posted I will get an email telling me to have a look. It is comforting to know that everything is on the app which I would be able to refer to if at any point I went into another hospital which has been a massive issue in the past.

Thank you for your review! We are glad to hear MyChart is working well for you.

The app is great, it records absolutely everything about my upcoming appointments and gives me all of my results so I have a record all of the time. I even get to fill out pre-appointment questionnaires but that’s where it loses the star.
I filled out the pre appointment questionnaire at 77 Wimpole street which is part of the RBHH trust but they had no idea what I was presenting them with. Part of the questionnaire required their radiographer’s registration number but they didn’t have one on site. The doctor asked me to fill it in with that fact which I did and submitted the form. Once this was completed, I was still asked s of the same questions which were recorded manually. A shame nobody is aware that these questions are already answered and available to them so maybe it’s a new app and the training isn’t fully rolled out? I’m not sure but I have just doubled up on the answering so it’s clear not quite ready yet.

Thank you for the review. Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.