myGP® Ratings and Reviews

My GP APP

I was very weary about this as last time I tried online with a different app it was useless. This app though has been absolutely amazing, my usual pharmacy would never have my prescription done or hadn’t received it all and it was making it so hard for me sometimes having to go without pain relief, I wasn’t allowed to phone my drs up to request it and I wasn’t allowed to phone the pharmacy either. So it had become ridiculous to get all my medication on time. And with me being so Ill, I was finding it difficult to get to the pharmacy especially if I kept having to go back and forth. Since having this app it’s made getting my medication so much easier and it gets delivered for me which makes it all stress free and I always have my medication on time each month. It also give reminders of when I’m starting to run low and need to request a new prescription. The last couple of weeks Iv had a couple of problems but they are ones that can’t be helped. I definitely recommend this app to anyone brilliant service and delivery of medication when needed.

Developer Response ,

Hi, Thanks for the review, we are happy you are finding the myGP App useful, if you have any ideas on how to make it even better then please let us know. All The best MyGP Team

Really Easy App For Your Health Needs

I have the NHS app, Patient Access too, (simply because I have old iPhone and my screen sticks so I have to do particular things with certain apps.

My only issue is, that is also applicable to the other two apps, when you have an acute medication prescribed, either for the first time or the second etc, you don’t get a notification or an alteration of the date administered on your acute medication list. I’m aware of this now but previously I was at the pharmacist and then given the medication that I had given up on.

Regardless of this, as it’s a tiny glitch in the service, I have Bipolar and from the staff at the facility I attend, to the staff at work In the multitude of different things to the psychiatrist, I don’t have a bad or negative word to say about anyone. We have to appreciate that we battled with Covid-19 pandemic and then the people with mental illness (I am SMI), I can’t speak for all but covid to me wasn’t prominent enough to be my focus infront of my mental illness. Mental Health Awareness increased, still people have difficulty differentiating between illness and health but it is not important if people want to learn about it and understand.

Communicate with people, have different opinions and questions and then listen to said questions and get an idea about how others think, it’s how we learn.

We’re all individually unique yet we’re all fundamentally identical at the same time

Prescriptions

I have enjoyed the GP app until it came for me to recently request a prescription. I was surprised when I went to pick it up as historically over 17 years, I get 3 months supply for Crohns Disease and there was only 28 days!! As I was due to go on holiday I ordered again 2 weeks before I was leaving on my app only for it to be rejected. This has not happened before. When I called my surgery, many times and explained, they were not helpful and I ended up going on holiday without my full medication!
On my return and requesting on the app again- still rejected, called the surgery explaining again I had none and would be going to attend a family funeral away from home for a week and needed my medication. What a battle I had to try and get my prescription- in the wind the practice manager got involved and again I never got my prescription on time. I went a month without it! All because my app has suddenly started rejecting my request!

General Comments

It works fairly well, well in a fashion. Insufficient characters can be entered in the comments box when one requires to provide detailed reason for a request for a repeat prescription. The notifications do not make sense. One gets “Rejected “ for requests which can and has meant that the medication is already in the chemist waiting to be picked up. If as is the case for myself, one works abroad then one needs to take additional medication with them. This can cause problems as one does not get a proper response back through the app and the chemist says that they have no access to the app and can not provide all the medication for you even though it is in a drawer with your name on it. Yet another case of bureaucracy where the left hand does not communicate with the right hand. Other than that a convenient way to get a repeat prescription.

Developer Response ,

Hi, Thanks for the review, We are sorry you are having issues with the myGP App, can you please send an email to mygpsupport@mygp.com with the issues you are facing and the team will take a look into it. All the best Nicole

Good app space to improve

This is a great app specially for people to take lots of medication at different times of the day and have trouble to keep up and don’t take your medication late.
Notifications prompt on your mobile phone screen however they are not accompanied by a sound so I personally missed the time and dosis a few occasions as it was to close to my next dosis.
I think this could be improved, let users chose the sound they want to use with their notifications or have not sound if they prefer to.
I am not sure yet if the app will remind you to order medication when you running out as this is my first round of prescribed medication, however I would assume since is connected to my GP surgery the app has register how much medication was prescribed, times a day to take it, and it will remind me a a week or 10 days before I run out to order more - something that could also be improved if it’s not currently supported.

My gp app, it’s just about ok

Makes booking appointments easy but myself and my wife have had no end of problems when it comes to repeat prescriptions. The app requires you to leave a note in the note section before it will accept the repeat. In most cases, you have no need to leave a note so in order to progress the repeat prescription you are forced to put a full stop or asterisk in the notes section. I think the staff at the other end know this is the case that mostly notes are just a character entered to progress the repeat and so they get ignored. This means when you actually add a note it gets ignored!!!! This has happened the last three times we have ordered repeats using the app so I no longer trust it for ordering repeats. I now feel I have no choice but to phone through my repeats in order to ensure the correct items are ordered. I think the notes section should not be a required entry it should be optional and then the notes may actually be paid attention to!!!

Developer Response ,

Hi, Thanks for the review, we are sorry you are having issues with the myGP App, if you can send some details over to us at mygpsupport@mygp.com and the team will investigate this for you. All the best MyGP Team

User Friendly & Very Reliable - One tiny gripe

I find this app User Friendly as it is designed well. Nice layout & clear headings & dropdown. As ive had Asthma since i was a toddler, & RRMS since 17, my main use for the app is my many prescriptions. As a working person, this saves me so much time.
The app is Very Reliable - no outages in the 6months+ since ive been using it.
One tiny gripe is that i cannot see my activation details. As im logged in with my biometric security, i dont understand why this is ****out . I wanted to make a note of this in case i lose the app/get a new phone as i cant find my original letter (was issued to me in 2014), so i wanted to avoid having to ring the surgery etc to start the process again in that event. They’re super busy with COVID19 & as a result you cant just “pop in” either.
But that is the only complaint i have so overall i still rate the App 5 stars

Handy app

MyGP is very useful for ordering repeat prescriptions although there are occasions when the order is denied for no apparent reason or some obscure reason and it then requires the long winded, old-fashioned contacting the surgery method to find out the issue and get it sorted. This can lead to stress and wasted time for all concerned.

Also, if online appointments are going to be offered, then such a limited supply as currently on offer is rather pointless as the most obvious is trying to get an appointment with a GP, which is not available online. Whilst it is appreciated that they do not want precious GP time wasted, a few simple questions about the problem and why one wishes to see a GP are all that should be required. Ideally, an appointment by telephone could be on offer as sometimes that is all that is needed.

Much easier than before.

Really handy, never go back to the old way now. Been using for about a year and being able to see medical record and past interactions with gp or specialists is really useful. Prescription requests are a breeze now just a couple of presses and it’s done and it tells you when it’s ready where I used to have to call the pharmacy and check if it’s ready several times and then chase up with the GP so it just saves so much time etc. Only small negative is I can’t book appointments on it, it is a feature but always says none have been released by the surgery so maybe this has something to do with covid and will change when things are normal again. But other than that definitely recommend.

Developer Response ,

Hi, Thanks for the review, we are happy you are finding the MyGP app useful, please let us know if you have any suggestions to make it even better. All the best Nicole

Help

Further to my assessment with Dr Aisha, I was prescribed oral Morphine and another painkiller, however the medications do not seem to be relieving the pain which has become increasingly crippling. The effects have changed over time, stiffening up the hip joint, and two sets of X-rays have ruled out any issues with the bones. Therefore, I have requested an MRI scan in order to ascertain the cause of the pain which I fear may be in the soft tissue, before there is any permanent damage. However, according to the Dr an MRI has to referred through a physio and was advised to self-apply for a physio appointment, which I have done but unfortunately will not be available anytime soon. This whole affair is causing me increasing anxiety and depression. Yours sincerely Kevin Reid