Welcome to MyLebara!
Manage your account any time, anywhere.
· Top up with a credit or debit card, PayPal, iDEAL or voucher
· Check your balance and allowance
· View your recent activity
· Get online support
The MyLebara app is free, but data charges may apply. Available in the UK, France, Germany, the Netherlands and Spain.
Not with Lebara? Order a free SIM at lebara.com to get:
· Great value international calls
· Super fast data
· Free calls to other Lebara numbers
We're always making improvements to our app.
In our latest update, we've introduced some bug fixes to improve performance.
Ratings and Reviews
I am absolutely delighted with my Lebara contract and have recommended others to switch too. The only shortfall that I have encountered is the inability to make Wi-Fi calls. This is only a problem very rarely and most people would never notice but when I go to my wife’s workplace there is no mobile phone coverage. My previous Vodafone contract enabled me to make and receive calls regardless via her work broadband but not Lebara. I still wouldn’t switch back though.
I signed up for a £10 plan with plenty of Uk and international minutes, texts and data. A few months into this after having made next to no calls I tried to make a quick call one day and was told I had no credit. I was in a hurry so quickly added some money to the account thinking I would look into it later when I had time. I forgot all about it as I’m so busy and today realised I couldn’t make calls again. I had a voicemail that I couldn’t even access. I contacted the call centre and had one of the rudest and unhelpful advisors ever. He would listen to me and kept speaking over me. He eventually hung up on me. I’ve just had to credit my account with £5 just to listen to the voicemail in case it’s important. I was in a chat room for over half an hour too and couldn’t get to speak with anyone. Awful on so many levels. Come on Lebar! You need to up your game, especially as you claim to have excellent customer service.
Absolutely rubbish and absolutely rude customer service so with Lebara I am on pay as you go but I have realised that I am being charged 25p because apparently I have made a call to an international number what in the world I didn't and then there service was really bad the line was keepon breaking up and the service was terrible so I've had many other faults which I am not bothered to list! Also I phoned them today as I was fed up and I wanted to disconnect my number. THE LADY ON THE PHONE was so rude she couldn't hear me properly and who's fault is that it's you and your rubbish phone line and she was just shouting and saying I can't hear you blah blah blah and being rude on the phone she couldn't even speak English properly! And then she could hear me in the middle of the call she cut me off so Lebara you absolutely stink fix up your customer service train them and fix up your service! I've had the same problem with Lycamobile who is absolutely rubbish aswell
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English, Danish, Dutch, French, German, Polish, Romanian, Spanish
- Age Rating
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