Oh dear, despite completing several surveys over time and giving lots of feedback and suggestions, ‘Mylo’ is actually a retrograde step from the current app. The one (minor) plus is links to factsheets. Beyond that, the total performance return figure is wrong, there’s no transaction info, there’s no fund-level performance, analysis, holdings or cost data, there’s no transaction history. Sorry, developers, but have a look at the likes of Fidelity and Hargreaves Lansdown for an idea of what ‘good’ is. This app is basic in the extreme and falls hugely short of what Consumer Duty encourages you to do for investors.
We’re sorry to hear that Mylo hasn’t met your expectations, especially after spending time sharing feedback and suggestions. We appreciate you highlighting what’s missing and what you’d like to see on Mylo – including the total performance return figure being incorrect. Our team's already looking into what might've gone wrong and will get this fixed as soon as possible. We have added a link from the app to your online Retireready portal, so you can still see all the information you need to, it’s just not yet built within the app, but it’s coming! We’re working hard on bringing these features into Mylo, so it’s really helpful to hear what our customers are interested in seeing. If you’re open to sharing more, we’d love to hear from you at mylofeedback@aegon.co.uk. Thanks for your feedback – we hope we can make things right and deliver an experience that better meets your needs and expectations.