mySolarEdge 4+

No assistance given!

I tried for about a week to contact someone at Solar edge, by phone, on line, but still have had no response! Our solar panels stopped working on 22 May, and I could not restart! Our inverter is in the loft, but I went up there with my iPad and tried to follow instructions on line, to which there has been no follow up!
I eventually got a local installer to call, and he was able to fix the problem very quickly, and was kind enough to give me his phone number in case I may need him in the future!
Both your phone line and What’s app gave the information they wanted you to hear, then cut off!
I do not consider this a good service. Please reassure me with a phone number that I can speak to a person for future problems.
Carole Bennett

Developer Response ,

Sorry to hear about your experience. If you have further issues in the future, please contact the installer who installed your system.

Data points are not clear enough and not enough weather info

Downloaded the new app and yes it’s good with lots of information but not sure why the current power production number is huge compared with the other data points which I think are far more important. I would like to see all data points the same size as per the previous app so I can quickly and clearly see how much excess power I have available to be consumed by additional appliances to optimise the system. This is far more important than the total power being produced as it what I am actually monitoring / using. Also I’d like to see some sort of weather forecasting which indicates when it’s optimal to use solar power on any given day. Instead I’m constantly looking at apps like WeatherRadar to see when the sun will be out. Cut out the silly space wasting graphics please and give us the data we need in a clear concise manner. Personally I preferred the previous app.

My Solar Edge

Having had our panels fitted 10 years ago and being thrilled to bits with our returns, since having Solar Edge fitted in January this year we have noticed that we are generating so much more. Being able to monitor our production at the press of a button is amazing. There is so much information on the new app which came into use this week when we changed our internet hub and we had to change the password on our inverter. The video link we watched from Solar Edge was very easy to follow and we were back on line in no time. The backup we have received so far has been outstanding and we cannot recommend it enough.
Many thanks. Janet Mc