mySolarEdge 4+

I tried for about a week to contact someone at Solar edge, by phone, on line, but still have had no response! Our solar panels stopped working on 22 May, and I could not restart! Our inverter is in the loft, but I went up there with my iPad and tried to follow instructions on line, to which there has been no follow up!
I eventually got a local installer to call, and he was able to fix the problem very quickly, and was kind enough to give me his phone number in case I may need him in the future!
Both your phone line and What’s app gave the information they wanted you to hear, then cut off!
I do not consider this a good service. Please reassure me with a phone number that I can speak to a person for future problems.
Carole Bennett

Sorry to hear about your experience. If you have further issues in the future, please contact the installer who installed your system.

If you have a battery and charge it from the grid in off-peak over winter when solar production is lower it breaks the production data statistics making them meaningless. The whole point of the data is to allow customers to see and monitor over time (months and years) the value and benefit of their system. That data persuades us to reinvest in more / replacement solar and influence friends, family and colleagues about the benefits of solar and SolarEdge. So having an app where the data is completely broken for 4-6months of the year (any time you charge your battery from the cheap off-peak grid), completely undermines the whole purpose of the app. SolarEdge - you want people to buy your inverters and batteries. You want your customers to be happy and influence our social circles. We have all spent a fortune with you. The data is clearly there in the app for every day - you just have a simple bug in how you add it up in the weekly / monthly / yearly data. Just fix it! When you have replied to previous reviews saying get in contact, I got in contact as requested with all the data to explain the problem and what needs to be done to fix it. No reply from you. So if you are going to say get in contact a) follow through on that offer and b) actually do something about the issue being raised by me and other loyal “whole system” SolarEdge customers!!

Thank you for your feedback.
Sorry to hear about your issue. We would like to investigate further. Please contact us at mysolaredgeapp@solaredge.com include your site ID and add any screenshots or videos that may help understand the issue.

The app is great for simple set ups but needs a lot of work around the support, visualisation and control of the batteries. My “site” (house) has two separate systems, each inverter on a separate phase and each with its own battery but the app aggregates them so if the total battery percent reports 50% charge level, I can’t tell if that means both batteries are at 50% or one is at zero and the other fully charged which is frustrating as I can’t then make good decisions on whether I have power to spare and could put to good use with the washing machine etc. I also can’t control any of the battery settings from the app, the only way to adjust battery behaviour is to ask the installer to do it, this is an absolute pain as I’d like to adjust these throughout the year as seasons change. A time of use policy is coming apparently but that doesn’t currently work on sites with multiple inverters and even if it did, it’s still far too limited and won’t let me control the battery the way I want too. It’s hard to recommend solar edge batteries to others with these shortfalls and missing functionality, who wants to have to pay their installer every time they need to change a battery setting, not me.

Thank you for reaching out to us. We’ve sent your comment to our product team.