MyUS Global Shipping App 17+

App frozen (fixed)

You can log in fine but nothing else at all! No navigation, screen irresponsive. It worked ok 10 days ago even though it’s a poorly designed app. Please fix!

Thanks for fixing this. Some other useful tweaks now would be if the app would automatically fetch your history. It says you don’t have any until you do a manual refresh.

Developer Response ,

Hi and thank you for leaving us this feedback! The issue regarding the app freezing has been found and resolved. Can you please try the app one more time and let us know if everything is ok? If you have any further information you can contact us at mobilesupport@myus.com

Superb service!

I’ve been using MyUS for over a year now and I have no complaints!

Customer service is excellent and very responsive. Recommend!

Incompetent

The amount of time I’ve wasted this year on the MyUS message page (often the only available means of contacting the company with issues) is infuriating. For what should be a reasonably simple shipping service I am lost for words at how incompetent MyUS have been. From failing to include specified items in shipments, to misplacing items in their warehouse, and taking weeks to respond to simple requests (often meaning a shipment cannot be created while waiting for an issue to be resolved). On their homepage they promote themselves with “Talk to us any time or day”, during the entirety of my subscription the phone lines have been closed, the only way to contact MyUS is by leaving a message on the message page, or if you’re very lucky waiting hours to talk with an agent on the online chat service, but this is also mostly unavailable. Moreover, I wouldn’t agree with the company’s claim to be able to save customers up to 80% on shipping costs by consolidating packages. Aside from not seeing much of a difference compared to using other shipping companies, this is especially insulting when you take into consideration how much personal effort it can involve to double check, wait in queue and chase orders to make sure you’re getting the most basic aspects of the service they advertise.