myVAILLANT Pro Service

Name: myVAILLANT Pro Service
Rating: 2.9 (15 reviews)
Author: Vaillant Group

Supporting your business 24/7

Only for iPhone

Free

15 Ratings
Ages

4+
Years
Category

Productivity
Developer

Vaillant Group
Language

EN
+ 16 More
Size

50.4
MB

iPhone

The new myVAILLANT Pro Service app completes the Vaillant service offering and enables Vaillant Advance partners to offer their clients first class service, 24/7 supported by Vaillant. It allows you as a Vaillant Advance partner to explore new business opportunities and to improve the profitability of your service offering. How? Through… …IMPROVED SERVICE EFFICIENCY • Use the new status history of clients’ heating systems to make faster diagnostics and to get rid of inefficient repair appointments • Get improved failure diagnostics and spare part recommendations to increase first time fix • Get installation and operation instructions in one place with the new code finder …PLANNABLE PROACTIVE BUSINESS • Be actively notified about new issues at your clients and make your business more plannable by selecting the right colleague in your team for the right job • Manage your customers’ heating system easily at the office or on the go by connecting their boiler through Vaillant’s secure digital platform …CLIENT & LEAD PROTECTION • Protect your customer leads and keep customer loyalty high by reducing the time your clients must wait for the service intervention How myVAILLANT Pro Service works: Once you have downloaded the app, you can log in with your existing Vaillant Advance credentials. After login you can start connecting Vaillant heating systems with a vSMART and adding clients to your customer list. You can also look up error codes in the code finder and have access to the documentation for Vaillant products. myVAILLANT Pro Service is exclusively for Vaillant partners.

Ratings & Reviews

2.9

out of 5

15 Ratings

Good but not great
01/10/2024

Lecteur98000
Really helpful app.The following improvements would help:- more recent data. It seems there is a multi-minutes gap before an event is displayed on the app.- occasional graph crash bug- the graph should allow to zoom in/out.- outdoors temperature is not available with VR70 with wireless controls- modulation rate should be put in contrast with heat source modulation range capability

Developer Response
Thank you for your review, we will pass your feedback onto our developers.
Good but not great
01/10/2024

Lecteur98000

Really helpful app.The following improvements would help:- more recent data. It seems there is a multi-minutes gap before an event is displayed on the app.- occasional graph crash bug- the graph should allow to zoom in/out.- outdoors temperature is not available with VR70 with wireless controls- modulation rate should be put in contrast with heat source modulation range capability
Developer Response 07/10/2024
Thank you for your review, we will pass your feedback onto our developers.
Doesn’t work
30/03/2025

Installerman.
Just downloaded this, I’m a Vaillant advanced installer and am unable to log in. Keeps saying password is incorrect but this definitely isn’t the case.

Developer Response
Thank you for your review, I'm sorry to hear you cannot log on.Please email app.support@vaillant-group.com so we may investigate this for you, referencing 186869.
Doesn’t work
30/03/2025

Installerman.

Just downloaded this, I’m a Vaillant advanced installer and am unable to log in. Keeps saying password is incorrect but this definitely isn’t the case.
Developer Response 02/04/2025
Thank you for your review, I'm sorry to hear you cannot log on.Please email app.support@vaillant-group.com so we may investigate this for you, referencing 186869.
Not working
19/03/2021

ghtures12345
I have put my correct email address and password in, it comes up saying incorrect - I had the same issue with ServiceASSIST and that was never resolved - come on Webdev, improve your bug fixing!!

Developer Response
Hi, Thank you for the feedback. We're really sorry you are experiencing difficulties with our app, we would really love to see you using it! We would be very grateful if you could spare the time to send your advance email address through to info@vaillant.co.uk this will enable us to look into the account and solve the issue for your account and others in the future. Thank you
Not working
19/03/2021

ghtures12345

I have put my correct email address and password in, it comes up saying incorrect - I had the same issue with ServiceASSIST and that was never resolved - come on Webdev, improve your bug fixing!!
Developer Response 22/03/2021
Hi, Thank you for the feedback. We're really sorry you are experiencing difficulties with our app, we would really love to see you using it! We would be very grateful if you could spare the time to send your advance email address through to info@vaillant.co.uk this will enable us to look into the account and solve the issue for your account and others in the future. Thank you
Don’t work
08/03/2021

johnnynero187
So I’m an advanced installer, put my email in, put my password in.. don’t work.. incorrect password.. go on my other advanced app. Same email same password and it works...

Developer Response
Hi, We're really sorry you are experiencing difficulties with our app. We would be very grateful if you could spare the time to send your advance email address through to info@vaillant.co.uk this will enable us to look into the account and solve the issue for your account and others in the future. Thank you
Don’t work
08/03/2021

johnnynero187

So I’m an advanced installer, put my email in, put my password in.. don’t work.. incorrect password.. go on my other advanced app. Same email same password and it works...
Developer Response 22/03/2021
Hi, We're really sorry you are experiencing difficulties with our app. We would be very grateful if you could spare the time to send your advance email address through to info@vaillant.co.uk this will enable us to look into the account and solve the issue for your account and others in the future. Thank you

- Bug fixes and Improvements[UK ONLY]: Guided Services

Version 1.15.0

02/10/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data