Nando's UK & IE - Order now 4+

Appalling App

Absolute waste of time. Can’t log in, can’t chose Click & Collect or Delivery. What is the point of this App. Every update fails to deliver.
Unbelievable that a company this big could have such a poor App.
Their digital media team or whoever is responsible for this shambles should be sacked immediately as it must be costing them thousands in lost revenues.
UPDATE: I have now been contacted by the developer to say this is fixed which it seems to be, but don’t they do any testing before releasing an update?
I still can’t order through the app though, it takes me to the website every time and despite the fact I have enabled location services I have to put in a postcode every time to find my nearest branch. Why can’t you just save your local branch in your profile like most other apps?

Developer Response ,

We're really sorry about this! This was an issue that we've now fixed and if you update to the latest version it should now be working. Please let us know at hello@nandos.co.uk if you're still having issues though.

Deliveroo didn’t deliver!!!!

Ordered from Nando’s for delivery and the delivery driver calls my mobile and asks if I can confirm it is my boyfriend who is accepting the delivery outside. I replied and said no my boyfriend is not outside he is sat next to me and that there is no Deliveroo delivery driver outside my house? He then asks the postcode of my address so I gave it to him along with my full address, a long silence after, he explains he is the other side of the city. He explained that he has another order with him that needs to be delivered and that he could not deliver ours because the second order he had to deliver would get cold. He said that he would try and get the order we sent out with another Deliveroo delivery person. I then got a call from Deliveroo CS and they basically said that I’m not getting any food and I would get a refund. I said well I still want my food cant you get the order re sent out and that I didn’t mind waiting a little longer. They said yes I could make another order but I would still have to go through the process again and pay, again. Not happy at all considering it was Deliveroo’s fault.

Worse app ever

I recently used the Nando's app to place an order, but unfortunately, the app failed to provide me with any indication that my order had been placed. Despite the payment being deducted from my account, there was no update or notification regarding the status of my order. As a result, I had to wait for around 10 minutes, hoping for some sort of confirmation or update through the app.

As I grew increasingly concerned, I contacted the branch to enquire about my order. While waiting on hold, an automated operator suggested checking for updates on the order and reviewing my email. Unfortunately, I had not received any email updates, leading me to the conclusion that my payment had been processed, but my order had not been placed.

I have to say, my experience with this app has been extremely disappointing. It lacks basic features such as order history, notifications, and updates on the status of your order. In comparison, Deliveroo provides a much better service with all of the aforementioned features. Overall, I would not recommend this app to anyone looking for a reliable and efficient ordering experience.

Based on my experience, I can confidently say that I will never use this app again for any future orders, be it takeaway or dine-in. The lack of basic features and the confusion caused by the missing order status updates has left me with a bad taste in my mouth. I will be seeking an alternative app that provides a more reliable and efficient service.