Neales Taxis 4+

I’ve been using this app since it’s release, and it was really practical. Nowadays, I don’t even receive notifications regarding my booking. Every other app works fine, except for this one. Moreover, the GPS system needs to be reworked because it has its flaws. The app is overall really buggy, so I would prefer it if the essentials were fixed before any new additions, not that I expect any updates. In this case, we just have to call, which in all honesty, defeats the purpose of this app. I really like this taxi company, but PLEASE fix this. Renew your contract with this software company or please seek another one.

The app update has not solved the terrible gps map which updates incredibly slowly. Even worse, it has not been set up to work with Voice Over, which means blind users cannot book taxis through it. This needs sorting out urgently. It’s an absolute basic requirement of app development.

The first time you use is a card on the app it checks to see you have money in your account. Without any warning they charge you £0.01 before charging a further £1.01 before, two minutes later, charging you the amount of the taxi ride. Apparently it will automatically be returned within 2 days (normally) but to be honest I’m furious. If I have £1.02 it does not mean I have the cost of the taxi.
It is also not standard practice. If they charge like this they should clearly state that in the app. I sincerely hope they have not done a credit check without permission.