News24: Trusted News. First 12+

I like the new model and think it makes sense. I am happy to pay for analysis and in depth reporting. That said why as a premium paying customer do you still need to serve ads that cheapen the experience? The pages are littered with adverts and I find it annoying. The Times don’t do it and neither should you

Hi dylanms77,

Thank you for your feedback. In order to bring you the great journalism you’ve become accustomed to, we rely on multiple streams of income including advertising. Your subscription goes a long way in ensuring this and we hope that you will continue to enjoy our content.

Best regards,
The News24 Team

This has become the most frustrating App to source news from. Over the past years the App has slowly migrated from free accessible news articles to almost most articles being for subscribers only.

As an international reader seeking to read about developments in South Africa, it has become increasingly difficult to find articles available to all, instead of a select few. I’m not willing to pay for a subscription as I have no need for regular access from abroad which is why I believe the commercial strategy taken to a subscription model applicable to all readers amusing. This has alienated me and I’m sure other international readers. I’m not to return but seek my news of Sub Saharan news elsewhere

Hi liebenj, News24 will no longer indicate which of our journalism stands out above the rest, which is why you will notice the red 'for subscriber' tags are now gone. All of it will comply with our high standards of what constitutes quality journalism. Breaking news stories and rolling live updates on major events will remain free, while the bulk of our reportage will now be exclusively available to subscribers. To get a better sense of our elevated subscriber experience, you can try out our 14-day free trial. Best regards, The News24 Team

1. The app is horrible to use.

I read an article in the sport section and “go back” - it takes me to the home page instead of the spot in the sports list where I was making me go back and find my spot. Terrible user experience

There appear to be more adverts than articles taking up the discs on my huge 6.1 inch screen. Like, is this a news app or an advertising app? I understand the need for advertising revenue but news 24 existed long before apps or as revenue was a thing so I don’t understand why you are trying to be so greedy and ruin the user experience and chase away users. The price being charged to remove adverts and access premium content also seems quite excessive.

2. Everything seems to be locked behind the “pay gate”, like I can’t even view comments on an article. Read that again, CAN’T EVEN VIEW COMMENTS.

I use this app and website less and less every day and it’s so sad because I love news 24.

Hi Rockguy87,

So sorry to hear about your annoyance! The navigation issue has been resolved in our latest app version – please update to v6.6.4187. We rely on advertising to be able to provide you with a great, free news-reading experience. Our team has done much research and put in long hours to create an improved app experience, so please feel free to use the “Contact Us” feature under “Profile” in the app or email us at feedback@24.com with your concerns and we can investigate further. Thanks for reaching out – we really value your feedback.

Best regards,
The News24 Team