NissanConnect EV 17+

I’ve had two Nissan Leafs now over 5 yrs. The navigation system on the car is so unintuitive you wonder whether Nissan have consulted an ergonomist when designing it. This app would confirm they haven’t. It’s like you have to be able to read the mind of the person who designed it and what they want it to do, instead of being iteratively designed to meet the needs of their users. I get the reason for it being slow is because it has to communicate with Nissan; BUT in the digital age, I don’t care. I need it to be quicker. It just doesn’t seem to update at all with my car status. The only thing I appear able to do is to manually turn the climate control off. I cannot get it to tell my how much charge is left as the update icon keeps round and round d and I’ve left it for a good few minutes. This makes the route planner useless as it doesn’t know what my charge is, and the route planner was always the weakness of the Nissan navigation system. Why oh why you would want to link with a user updated systems such as ZapMap or Waze is beyond me. It’s like you’ve built a 21st century car and then designed the stuff that adds value with 20th century design principles???

Had this app just over 3 years, bought a new Leaf yesterday and the “couple of hours” they say it takes to activate the car elapsed yesterday and it still isn’t there. I remember this from my first Leaf, it took weeks that time. I would have thought that over the last 3 years this issue would have been fixed??

Second issue: please have face id / thumb print to open the app. I need to warm up my car on a Saturday morning after my kid’s played football. I have to enter my email address and password every time. Standing in a muddy field trying to type with frozen fingers, whilst trying to sort out his boots, listening to the post-match chat, say goodbye to the other parents etc is not fun. Then it regularly takes several minutes to connect but I’ve given up by then, so I have not been able to warm up the car. I can’t use the timer because the games finish at different times depending on whether they are home or away. I know these are first world problems, but don’t give us these features and not have them working properly…..

Just when the UK’s cold weather starts, this app fails in its most important area: it won’t allow users to connect. Like many others reporting on Leaf user websites, I am finding that the app simply refuses login credentials so one cannot use it. It is not the first time that Nissan has done this and makes the ownership experience frustrating in the extreme. The customer care from the company appears almost completely lacking, letting owners and the dealerships down badly. The company has my contact details and so does the dealership. It would be easy to issue information to thousands of owners by email virtually instantly but they never do. All I get are unwanted recorded marketing calls at oddball times in the very early mornings. It’s been a month now and many Leaf owners have been online to confirm that Nissan has not fixed its systems to allow the app to work, so all us owners are unable to use any of the connected services such as remote charging and climate control. These are major functions of the Leaf, not nice to have extras, but there are no solutions. We have been abandoned by Nissan.