Novellic - The Book Club App 12+

I used to use the old version of the Novellic app with no issues. Now however I cannot login, the app says that my email address doesn’t exist. However when I try to create a new account, it says my email address is already in use!
Then when I try contacting Novellic it’s says there is an error sending my message.

This is truly the worst experience with an app I have ever had.

Hi! We are so sorry you're not able to login with your old Novellic account - can you e-mail us with your e-mail address to be@novellic.com and we can sort everything out for you? Thanks!

I downloaded this app a couple of days ago and was having trouble creating an account, I jumped onto Instagram to get some tech help and they were great. They walked me through suggestions which didn’t initially work and then the founder of the app jumped into the conversation to try and resolve the problem them-self, sent me an email and worked. Since having used the app I love it. During covid its been difficult to see people and be engaged with things and this app gave me the opportunity to read books that others on the app are reading and discuss opinions with them. I also love the fact that I can read quick synopsis of books, find books easily based on genre and if I want even buy books through the app. It even tells me other users who are reading a book I’ve searched and allows me to connect with them.

Thank you so much for your lovely review! We are so happy we could help and even more thrilled that you're enjoying using Novellic to find new books and book lovers to interact with! Happy Reading!

EDIT: After I posted my problem on here, I received a reply from the founder, and the problem was quickly solved.

Now that I can access it, the app looks good. I had an issue with choosing favourite genres after my first login, but more genres are available through your profile. Another frustration is that many book club founders include all genres in the club profile, even if their interests are quite narrow. I assume this is so they can get more people to waste time looking at clubs that don't interest them.

It seems that you can only rate books that are already listed in the app, which is understandable but quite limiting. I have only three books on my To Be Read list in the app, but more than ten times that many in real life, which is another frustration. Still a useful app, though.

We're so sorry you're having trouble signing up to Novellic! We occasionally have issues with the authentication service we use and for that we apologise. We would love to help you access the app - can you e-mail us at be@novellic.com or DM any of our social media channels and we can get you onboarded quickly? All we need is the e-mail address you were using to sign up and we can manually send you a password reset link.