OASE Control 4+

Not worth the wait

I ordered the wi-fi controller in February and it took five months to arrive from Oase. They kindly supplied the alternative IR controller whilst I waited. However, now I have the wi-if controller it has been nothing but trouble. It refuses to remain stable when all other connection in the house work fine. It refused to connect both LED80,s but detected both so only one light. The functionality of the app looks great but the delivery falls short. Clearly a lot of effort went into design and production but only two stars as it just doesn’t work at advertised. I’m back with the cheaper but adequate no-thrills IR controller which at least delivers what it promised. Wish I’d saved my money on that in the first place.

Developer Response ,

Thank you for your feedback! We're sorry that you are facing some problems with the system. We're continously imrpoving our system. We would be very happy, if you contact us via support.app@oase.com for some more input and support regarding troubleshooting. Best regards Your OASE support team

Poor connection to WiFi

App is easy to set up and use - but the whole thing goes offline constantly. I have to quit the app and re start it to get connected to the master unit . There are 3 bars on the WiFi icon on my phone and on the master unit when it does connect - and always the correct green flashing light on the master unit - so before anyone blames poor WiFi it’s not that. As it’s the only control of devices when you are set up on this it’s a totally annoying pain to live with.

Really frustrating

Impose an unwanted upgrade on a system that worked perfectly before. No option not to do this and nothing initially worked. Instructions are difficult to follow and somewhat random in the result. Eventually found that this installed after multiple attempts and failures. Worked ok on my wife’s iPhone but mine would only turn devices on but not off! Then the following morning it worked well enough to turn them off.

The new settings like ‘status indicator’ just produce a blank screen. So if there are any new capabilities, then i can’t find them. I was really happy pre-upgrade and wish it had never been forced on me.

Developer Response ,

Thank you for your feedback. We are very sorry for the inconveniences and will do our best to resolve them as soon as possible. For help during the installation please contact our support via email: enquiries@oase-livingwater.com.