Octopus Energy

Name: Octopus Energy
Rating: 4.8 (191943 reviews)
Author: Octopus Energy

Energy at your fingertips

Free

192K Ratings
Ages

4+
Years
Category

Utilities
Developer

Octopus Energy
Language

EN
+ 5 More
Size

150.5
MB

Manage your Octopus Energy account from your fingertips. - Keep track of your account balance - View your recent transactions and billing history - Manage your payments - Get help with your account

Ratings & Reviews

4.8

out of 5

192K Ratings

Best provider
25/11/2024

BabyBell2020
I left my badly abusive husband almost 5 years ago and did not have a clue where to start as he controlled all financial matters. Used a comparison website and Octopus seemed to be the most reasonable. I am severely unwell -hopefully temporarily but it will be a slow recovery and although I live alone, I have double the washing of clothing and bedding due to not being able to control certain bodily functions. Thus using twice, sometimes thrice the amount of hot wash on my washing machine and only have gas radiators to try and dry things and hanging larger bedding over doors etc before they go musty. I have always found Octopus to be very approachable and not once have I ever thought of changing supplier. I honestly believe that although they are one of the leading suppliers in the UK, they do in fact care about the little people, ie. their customers. I have just submitted meter readings for November and am actually scared of the amount and losing sleep over how i shall manage over this winter. But rather than avoid the problem, with Octopus I believe they will try and work with me. Main thing is not to ignore the problem.
Best provider
25/11/2024

BabyBell2020

I left my badly abusive husband almost 5 years ago and did not have a clue where to start as he controlled all financial matters. Used a comparison website and Octopus seemed to be the most reasonable. I am severely unwell -hopefully temporarily but it will be a slow recovery and although I live alone, I have double the washing of clothing and bedding due to not being able to control certain bodily functions. Thus using twice, sometimes thrice the amount of hot wash on my washing machine and only have gas radiators to try and dry things and hanging larger bedding over doors etc before they go musty. I have always found Octopus to be very approachable and not once have I ever thought of changing supplier. I honestly believe that although they are one of the leading suppliers in the UK, they do in fact care about the little people, ie. their customers. I have just submitted meter readings for November and am actually scared of the amount and losing sleep over how i shall manage over this winter. But rather than avoid the problem, with Octopus I believe they will try and work with me. Main thing is not to ignore the problem.
Bulb was perfect. Octopus is not.
05/04/2023

Ereth313
Not very happy with the change, I have been a Bulb customer for 3 years and have never had any problems. After switching to Octopus, just a couple of days before direct debit my payment was inexplicably increased by £67 (coincidentally the same as the energy scheme) because according to Octopus that was the amount I was paying before October (it was not!). Aside from the fact that I don't like the fact that the direct debit is increased a few days before the payment date, so I don't have time to change the amount, I would like to point out to Octopus that I have a credit of over £250 and that there was no need to increase the direct debit because part of the amount due could be deducted from that figure. I don't like these games on people's skin. I'm now trying to change the direct debit from the app, but I'm not sure if the change is effective and I have a feeling that the next payment will be more than due as well. I'm seriously considering looking for another provider.
Bulb was perfect. Octopus is not.
05/04/2023

Ereth313

Not very happy with the change, I have been a Bulb customer for 3 years and have never had any problems. After switching to Octopus, just a couple of days before direct debit my payment was inexplicably increased by £67 (coincidentally the same as the energy scheme) because according to Octopus that was the amount I was paying before October (it was not!). Aside from the fact that I don't like the fact that the direct debit is increased a few days before the payment date, so I don't have time to change the amount, I would like to point out to Octopus that I have a credit of over £250 and that there was no need to increase the direct debit because part of the amount due could be deducted from that figure. I don't like these games on people's skin. I'm now trying to change the direct debit from the app, but I'm not sure if the change is effective and I have a feeling that the next payment will be more than due as well. I'm seriously considering looking for another provider.
And it fails again!
18 Feb

Honest_Straight_Talker
So the app failed me in June 2024 and after three months arguing with various deniers at Octopus, they fitted dual band meters, in September 2024, as the single band meters are wholly unsuitable for houses with brick walls, doh?!?! Wind forward to January 2025 and the app gremlin returned. Same problem, gaps in the app data and one reading that claimed my gas boiler consumed 27 times its rated capacity of gas in 30 minutes?!?!?! No gas readings for days. I recorded it all, in case memories get a bit fuzzy later on! Customer service goes round the usual, press this non existent button, video the screen for error codes, number of walls, objects in the house. Well nothing has changed, just no app data! Then I’m ignored, no feedback, no contact, par for the course. Then in parallel with app updates in the Appstore, the readings gradually reappear! No contact from Octopus, of course! Bet they do when I slate them on X, Facebook, Instagram, etc. Bet they pull out the old “sorry, busy, lost records, unforeseen circumstances, dog buried it with his bone, attacked by Red Indians, road blocked by a flying saucer, cat ate it, had to visit the mother-in-law” excuse. And they will happily take my £400 this month, bet the billing software is not as flaky as the app software. 0/10 for the Octopus App, minus infinity for non existent Customer Service! And my honest rating, “Octopus, sets a low standard, then fails to meet it”!

Developer Response
Hi there, if you’re not getting bills generated automatically every month, with gas readings labelled as taken from your smart meter, could you get in touch using this link so I can take a look? https://octo.ps/nudge
And it fails again!
18 Feb

Honest_Straight_Talker

So the app failed me in June 2024 and after three months arguing with various deniers at Octopus, they fitted dual band meters, in September 2024, as the single band meters are wholly unsuitable for houses with brick walls, doh?!?! Wind forward to January 2025 and the app gremlin returned. Same problem, gaps in the app data and one reading that claimed my gas boiler consumed 27 times its rated capacity of gas in 30 minutes?!?!?! No gas readings for days. I recorded it all, in case memories get a bit fuzzy later on! Customer service goes round the usual, press this non existent button, video the screen for error codes, number of walls, objects in the house. Well nothing has changed, just no app data! Then I’m ignored, no feedback, no contact, par for the course. Then in parallel with app updates in the Appstore, the readings gradually reappear! No contact from Octopus, of course! Bet they do when I slate them on X, Facebook, Instagram, etc. Bet they pull out the old “sorry, busy, lost records, unforeseen circumstances, dog buried it with his bone, attacked by Red Indians, road blocked by a flying saucer, cat ate it, had to visit the mother-in-law” excuse. And they will happily take my £400 this month, bet the billing software is not as flaky as the app software. 0/10 for the Octopus App, minus infinity for non existent Customer Service! And my honest rating, “Octopus, sets a low standard, then fails to meet it”!
Developer Response 22 Feb
Hi there, if you’re not getting bills generated automatically every month, with gas readings labelled as taken from your smart meter, could you get in touch using this link so I can take a look? https://octo.ps/nudge
Spin
8 Jun

Colclough4321
The app itself is excellent but the ‘spin the wheel’ irritates me intensely. Ask anyone and they will say that a wheel of fortune works by chance, that is each segment has an equal chance of being landed on. At three spins a month for many years, I must have had at least a couple of hundred spins and cannot recall landing on anything other than an 8, which is statistically impossible if it is by chance. If it says somewhere in the small print that it is not ‘by chance’ then I would say this is disingenuous of you as not one in a thousand reads the small print. Please cancel this spin as it is trickery that is beneath you.In your response to the above you double down on your disingenuousness. I continue to contend that the wheel is set out to mislead customers. No one reads the blog to ascertain that is ‘just a visual interface’. I also contend that if you surveyed any 100 people, every single one would, face with spinning a wheel, would say that it is a game of chance, therefore it is deliberately misleading. From childhood, we have all played many spinning wheel games and is always chance where the wheel stops.Thinking it was chance I calculated the odds of getting a good result, which over several goes, were high. Why not just press a button to see if you have gained.

Developer Response
Hi there, your odds aren’t actually based on the segments on the wheel, this is just a visual interface. 10,000 winners are assigned at random out of every person that submits a reading and spins each month. There’s a blog in our website where we explain why and how we built it 🐙
Spin
8 Jun

Colclough4321

The app itself is excellent but the ‘spin the wheel’ irritates me intensely. Ask anyone and they will say that a wheel of fortune works by chance, that is each segment has an equal chance of being landed on. At three spins a month for many years, I must have had at least a couple of hundred spins and cannot recall landing on anything other than an 8, which is statistically impossible if it is by chance. If it says somewhere in the small print that it is not ‘by chance’ then I would say this is disingenuous of you as not one in a thousand reads the small print. Please cancel this spin as it is trickery that is beneath you.In your response to the above you double down on your disingenuousness. I continue to contend that the wheel is set out to mislead customers. No one reads the blog to ascertain that is ‘just a visual interface’. I also contend that if you surveyed any 100 people, every single one would, face with spinning a wheel, would say that it is a game of chance, therefore it is deliberately misleading. From childhood, we have all played many spinning wheel games and is always chance where the wheel stops.Thinking it was chance I calculated the odds of getting a good result, which over several goes, were high. Why not just press a button to see if you have gained.
Developer Response 7 Jun
Hi there, your odds aren’t actually based on the segments on the wheel, this is just a visual interface. 10,000 winners are assigned at random out of every person that submits a reading and spins each month. There’s a blog in our website where we explain why and how we built it 🐙

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.

Version 4.107.0

1 Dec

Data Linked to You

The following data may be collected and linked to your identity:
- Usage Data
- Diagnostics

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Supported Features
- VoiceOver
- Voice Control
- Larger Text
- Dark Interface
- Differentiate Without Colour Alone
- Sufficient Contrast
- Captions
- Audio Descriptions