Opodo: Book Flight Tickets 4+

Would avoid where possible

Customer service is often slow and not very good (although friendly and willing to help). Boarding passes are issued extremely close to the flight (which can be stressful the day before the flight and you have no boarding pass) and it doesnt allow you to check in sooner even if you know check in is already open - my last flight i got my boarding passed the day before my flight even though check in was open for 30 days prior. Can’t seem to upgrade baggage and choose seats online, so you’re essentially forced to call them and be on hold for a long time. App is confusing and I felt forced to make an account, as it would not sync my flights to the app after being given my reference number and email several times, but as soon as I created an account which I didnt want to do, suddenly my flights synced and I don’t think that’s a councidence. They also stipulate that in their basic backage (so the basic fair you pay without upgrading) that they will not inform you of flight time changes or cancellations, which i find utterly appalling and should be a given included in the basic price.
I only manage to give this app an extra star because the app was somewhat good in the sense it is ‘quirky’ by showing you the number of miles youve travelled and cities youve visited. But i’d much prefer a usable, efficient app for things like my flights, than something ‘quirky’.
If you can book direct from the airline instead, please do.

Developer Response ,

We're sorry to hear you are experiencing difficulty with the application. Please contact us using the link below for further assistance.

Liam - Customer Care

https://tinyurl.com/ka77d8u

Terrible never book an holiday or anything using Opodo

Terrible behind any stretch of Imagination NEVER ever make any kind of reservation via this and neither eDream they are the sme company! I made a reservation convinced it was package flight+hotel. I made a mistake with the reservation and tried to cancel but for some strange reason it wasn’t possible. Whilst making the reservation I add the insurance and also the premium. I find out that The opodo in spite of Premium do not refund and they claim because it was over the 24 hours ; once I argued that it wasn’t 24 hours since I made the cancellation they told me that is within midnight that you need to cancel and they told me to contact the insurance company which i did but it is a Scam! The insurance is Europ Assistance and it is a real scam! Please BE CAREFUL and do not make reservations with opodo or edreams they are same comiany or buy insurance with Europ Assistance m.
I just been contacted by opodo and it will be another waste if my time …. They keep sendind you from one email to tge other from one number to the other and after wasting tour time tge answer is always the same they so not give your money back… SIMPLY Stay AWAY!!! I will be passing this message via Facebook, WhatsApp, twitter, trip advisor and I will keep spreading the news because people works hard for their money and you are stilling you should be brought to international Court! Siete un organizzazione criminale

Developer Response ,

Hi,

Thank you for sharing your comments with us. Kindly send us your concerns, indicating your booking reference, through the following form so that we can go through them:

https://biturl.top/iqaYvq /

Thank you in advance!

Best regards,

Auguste - App Support Team

Just awful

I have never written an app review but wanted to caution my fellow travelers. First time booking via Opodo and I will DEFINITELY not be rebooking again. Called to check and find out about my fare conditions (my bad for not saving this). My first call was okay - but I requested for cancellation/change costs and only received an email with “refund amount xxx”, no information on change costs. I paid close to £600 and was only being offered £150 back (I would accept this if the costs were broken down clearly to me, but it wasn’t). Also the poor English/ formatting in the email seemed really unprofessional. I called in again to ask for a full breakdown. Customer support would not provide and got rude and kept raising his voice. When asked why he was being rude, he simply said that it was his normal voice and hung up on me. All in all, there is a complete lack of transparency and inability to provide basic information. Atrociously bad customer service, completely unacceptable. None of this information can be found in your booking page in the app or their site either. Better off paying a bit more to the airline/hotels directly and save yourself from this headache.