Turned up at my local tip only to be told I can’t leave my rubble because I hadn’t booked it. There is no way in the App to allow this to be booked on top of making the appointment. Sort it out please Hampshire Council/App developer

So let’s set the scene, I’ve booked on the app (the latest 5 month old version) and I have some old broken paving slabs to dispose of. My memory tells me it should be about £6, I can live with that. I arrive at my local Recycling Centre (AKA the dump - I’ve lived here a long time) the team are always polite, friendly and helpful. I said “I’ve got two bags of stone, where do I pay?” “You don’t pay anymore sir, have you booked?” was the reply. I said “of course I use the app now it’s a doddle.” “Ahhh, but have you ‘booked’ the DIY waste?”I could go on, but you can tell the ending. The long and the short is that the app DOESN’T ALLOW YOU TO BOOK DIY WASTE, I couldn’t find it on the app and pure dogged determination made me look for a way to complete the task. So, I found that there is a drop down menu allowing the specific disposal of DIY Waste as referenced by the operator when you use web pages (Safari or the like) to input your booking. The Recycling Centre team were great and I went back two hours later and correctly disposed of my waste. So dear council - sort it out promptly please and update the app to reflect the new processes. By allowing residents to dispose of DIY waste at no cost you should go some way to alleviating the ugly fly tipping at the back of Portsdown Hill. Then you can hammer the miscreants with a far larger fine…My job here is done - thank you.

Thank you Hampshire County Council, for a creating an App that works well. To me this is true Agile, creating small and adding additional services as they become available. Keep up the great work and collaboration across Hampshire.

I only use the app for recycling centre bookings and it is perfect. Clear, easy to navigate, simple to edit. So much better than the previous website version. Thanks!