So when I go to the papa johns app, I started adding things to my basket. I go to checkout and they asked for my email and phone number so I type it in. It says my order went through and I would receive a confirmation email. The email never came and I waited at least ten minutes. I go back to the app and there’s no sign of my order/ me ordering anything. I decide to wait a little longer for my email to come through but nothing came. About half an hour after I thought I placed my order I place another one. Then I do get a confirmation email for my second order. But my local papa johns calls me and says I’ve placed two orders?? Please make sure your customers know wether or not they’re order has gone through. Pizza was good :)

Love the pizza (best pizza in my area imo), but the app to order is infuriating. If you edit a pizza removing an item and adding another, the first order is great. Then in future defaults to removing to your edited pizza, but doesn’t detail it on the pizza order, so your pizza arrives with what you don’t want. Then in future orders if you try to edit the order - these items are already added or removed, so you are unable to remove something (that is already removed) and you get billed extra for a single addition that shows as a double. As a result I either get the wrong pizza order, charged the wrong amount, or spend more than an hour trying to make a correct order (sometimes just giving up). This has been going on for more than a year, and I’ve tried logging out, deleting the app and re-installing, etc. sometimes the defaults reset, but after 1 order or 1 part order and a change and the defaults are incorrect again. I have received many incorrect orders, or been charged the wrong amount, or spent a silly amount of time trying to make my order correct. The pizza (and the folks that make and deliver it) are great, but this app is really infuriating!

The app can be very unhelpful at telling you why something isn’t working, put a detail in wrong of your card it says the bank is having an issue. Pick something the store has run out of instead of just saying and offering to take it off the menu it will keep telling you that deal doesn’t work. When you get it to work though the deals are great once a month 50% off any pizza is great, once your done ordering it will normally offer something else with a small discount so I always leave my drink for then since I’m not picky about what I get. To improve the app, more clarity on issues would be great, have it take off anything we can’t get rather than make me guess. It storing my card details would also be a bonus since that’s a pain every time and I would really like an option to give my delivery driver a tip on app so when I don’t have money in the house I can still give him one.Overall would recommend the app and signing up for the extra rewards it is by far the best price for pizza in Scotland

I bought a lot of pizzas from you guys but today was just hilarious! I needed to walk for 10’ because the driver couldn’t find a carpark! ( although there were on the main street some, just in front of my house). Found him sitting nice and cosy in his car. You should stop saying that u do “ home delivery “ if the driver doesn’t want/ is to busy/doesn’t have time to deliver the pizza at the home door of your clients. That’s why we are paying in the end.Also late delivery (1h+ for just 1 km far away from the shop, that usually took around 35’) and when I attempted twice to call the lady just put the phone down.. that was mean.