The Partnership Card app from John Lewis Finance.
Free to download, this UK mobile app is for John Lewis & Waitrose Partnership Card customers to manage their credit card securely on the go. Currently you can:
• Keep track of how many points you've earned towards John Lewis & Waitrose gift vouchers
• Review your credit card balance, credit limit & available credit
• Make a payment to your Partnership Card account
• See your credit card transactions & statements, including your spend at John Lewis & Partners and Waitrose & Partners
• Use our secure messaging system to contact Partnership Card customer services
• Setup and manage account and transaction alerts
• Temporarily freeze your card or block certain transaction types
The Partnership Card app is designed to work with mobile devices using iOS 10 and above, and may not be compatible with tablet devices
To use the Partnership Card app you'll need to be the primary cardholder on your John Lewis & Waitrose Partnership Card account.
Ratings and Reviews
Better than it was but still really clunky!
More functionality than previous versions of app but still a poor example of a mobile banking app. Hate having to enter CVV number every time you want to log in. Password reset countdown banner covers most of the top functionality. Random bottom line tabs. Why are transactions not more accessible. Needed to update password. Seemed to think my password was incorrect so locked me out. Instructions for resetting password don’t fit current app version. Couldn’t get to login screen to reset my password. Had to delete app. Redownload it. Then reset up all my login information just to reset my password! Agree with previous reviewers. Need option to paste as many may use password manager to generate secure passwords.
Downloaded this app as soon as I received my new John Lewis card and despite the poor reviews I thought I’d give it a try. At first I didn’t think the app was quite as bad as some of the ratings suggested and in terms of up to date balance, transactions, points total etc it’s not too bad however things went rapidly downhill when I tried to make my first monthly payment. This feature is the main reason I have apps for my banking/finance products - I love the convenience of being able to make payments quickly and easily. Unfortunately this app is very poor compared to other credit card apps I’ve used before; I don’t think it is currently fit for purpose, it is literally impossible to enter your card expiry date number into the payment info. After trying several times I had to call the customer service line and when I eventually managed to get through to an advisor he suggested several things which I tried and which failed to rectify the issue, he then suggested I delete and reinstall the app which I did but when I tried to log back in it said my log in details were wrong and when I tried to reset the password it asked for my card details however of course yet again it wouldn’t allow me to enter the expiry date. Infuriating!! I’ve decided to delete the app until they come up with a version that actually works!
Why can’t you paste?
Why on earth do the developers think it’s a good idea to stop you from pasting?! Using password managers is significantly more secure but because you can’t paste you can’t use them.
This also means you have to manually type your payment details too. Which again, are saved and should be allowed to auto fill. It’s actually easier to pick up my computer, sign into that and make a payment than it is through the app (I would try mobile safari but the developers also block pasting/auto fill on there too as apparently they hate their customers and our user experience).
Requiring me to type in my CVV every time I log in is overkill. Why not allow me an option if I want things locked down further? It’s not exactly hard for the other person with a face saved on my phone to get my CVV so what exactly is the security added? None, it’s just irritating. It’s harder to get into than my standard banking app and with that I can lose money if abused, with this all you could do is pay off my credit card bill. Or you could if you could cope with the horrendous user experience of manually typing all the digits.
Finally, from a user perspective - the buttons on the bottom are the easiest to reach. The one at the top is the hardest. Yet transactions are buried in the hamburger menu rather than along the bottom. Do you really think that we need to message you or view alerts more often than see our transactions?
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- John Lewis Financial Services Limited
- 61.5 MB
- Requires iOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Age Rating
- © 2019 John Lewis Financial Services Limited
Up to six family members will be able to use this app with Family Sharing enabled.