Pocket FM: Audio Series 17+

Got a monthly subscription starting last year and started listening to 300 stories. However Pocket FM gives Update which I also downloaded. But after downloading the Updates I encounter few problems such as : Some of my Audiobooks in my library collection were gone missing. Few Audiobooks I can recover them from the Pocket FM list however I had to pay it again to be able to listen them again. Some of the Audiobooks which are still in my library collection I can no longer listen to it because the replay button is not working.
Also 30 of my Audiobooks can not be seen in the Pocket FM list anymore. These Audiobooks are fully paid and legally should belong to me but they’re gone.
Midway, few of the Audiobooks stopped for like 6 months only to restart it but it only unlocked to about close to Episodes 100 or less back. The other Audiobooks had days with no update but it's still on after 1 year. In all within 18 months, I've only completed 50 Audiobooks instead of 300 which I had fully paid before the Update. I was disappointed, mad & didn't plan to renew it. But I thought of giving it another chance & started complaining only to realized that the Customer Service are ignoring any complaints from me. I felt being scam! Not only this is too expensive for an Audiobooks and the quality of Customer Service is rubbish. Many bugs in the Updates & many error too. I’m DELETING THIS APP.

Hi, thank you for the feedback. We would like to resolve the issue so we would request you to share a few more login details at care+1665386160@pocketfm.com so that the right team can assist you in a better way.

An interesting story wrapped in fate, jealousy, greed, torture, hatred but moreover love conquers all. Love Liam to bits… for a young mind with so much morality, maturity and love to give just to have a happy family. Bryce and Natalie’s love is such an inspiration… full of passion, dedication, commitment and desire for happiness as a family. Together they are stronger and powerful. I love the flow of the story and the thrill of each episode makes you want to keep going. The different characters are as exciting and full of twists and turns. The voice over of each character is just as brilliant and pleasant to hear.
Excited of the ending, but the upload is a bit slow. Have to pay for coins, which is kinda expensive. Watching to many ads to gain coins is likewise tedious and can be frustrating. I’m not sure what others feel about it though, but that’s just my take.

Hi, thank you for reaching out to us. It delights us to know that you are liking the story. We will surely share your feedback to the team. For any further queries or concerns please feel free to contact us at care@pocketfm.com

I order some coins on the 8th but I did not receive, but my money was taken, I have made 4 purchases but never received any coins, and also I went to in the app and email the team but I have not received and reply. I have send like 5 emails now but no one get back to me. It’s really annoying, the stories are interesting but the app and customer service is really bad

I have been trying to contact you to report multiple coin purchases that did not go through but my money is still taken. No one have yet to get back to me. Your customer service is really bad and you accepting money and not sent coins is not good. Try an fix you payment system, You own me almost £60 worth of coins, and yet I can’t get my coins nor my money. The developer reply my review and said I should send my payment info to the email address which I did but I am yet to receive any reply. Please check you system and send all the coins I paid for and not receive. I have all the invoices sent to me by Apple that confirm I purchase coins but I never received them. I try to get a refund but Apple say they can’t refund because you have refused to give the money back. It’s not right to treat and cheat people like this. I have sent multiple emails through your app to report this issue since the 8th August and have not received any response. How can you operate like this? I have ran out of patience. Any one that want to purchase coins should be careful. I strongly advised

Hi, we apologize for the inconvenience caused. Kindly help us with the payment details at care+1660547784@pocketfm.com so that the relevant team can get in touch with you.