Pockit: A Banking Alternative 4+

I opened an account at the end they asked me for ID with this they said I would upgraded so I sent my ID it was verified a few days later my friend transferred £50 as I needed electric gas food quite desperately anyway when I went to check my account it wouldn’t let me in giving a message saying my account was under a security review they wouldn’t tell me why and couldn’t give me a time frame. You can’t phone them their webchat is down so you have to email them. At first they asked for my ID again and then nothing for days so emailed them everyday after that no response then a standard message saying they’d received my email and were dealing with my account as fast as they could again no explanation. It has now been 4 weeks or just over I got an email yesterday saying they hadn’t forgotten me but was addressed To Mr, etc. Not even my name there so I tried to open another account with different email but everything else the same they soon sent an email saying I already have an account. So basically they have my money and I feel that I have been robbed. I’ve sent emails to this affect but no response. So please stay away from these people

Absolutely unacceptable behaviour. I have opened an account with Pockit just few days ago. I play online casino games and I won £300 , unfortunately i have made withdrawal in Pockit account. I made a transfer of that money into the United Kingdom bank account. 1st of all i received a message money will be transferred in 2 hours if not then 36hours. Which is absolutely unbelievable. But after 12 hours they restricted my account and send me the notification that account has been restricted please follow the step in the app. So i opened the app and once again i have to proof my identity, proof of address and where this money came from. This is serious awful. When i opened my account just few days ago i have provided my identity and proof of address.
This not enough worse thing is when they want me to follow the steps in the app i have to take the photo directly can’t upload from my phone. I am 68 year old man then i have to call someone to help me out because these days everything thing is digital. They dont realise that for banks statements or etc people have to arrange printing. I am very disappointed with Pockit. I have uploaded everything whatever they asked me but now it has been more than 15 hours my account is under review and restricted. I will advice everyone whoever is reading my review please do not use Pockit. I will share my experience every where on social media to warn people not to use Pockit.

I been a customer of Pockit for several years now and I always had kept good records and balances with them,about a year and half ago I was away from uk and during that time somehow someone managed to hack into my email and when I got back to uk I had to obtain a new phone number as my phone wasn’t used in uk for over a year so I had to get a new number,since my email was hacked into the Microsoft wouldn’t let me use the email I gave to Pockit and since they had turned their phone off to their customers,for eight months now I been trying to contact them vi my other email address,but every single email I’ve sent them “121 emails “ they responded with”sorry,contact us with your own email,the one you gave us!!!”but in every single email I sent them I explained that I can’t get into my old email as it’s been hacked into,yet they gave the same reply??!!!!their phone number is been unmanned for since the COVID-19 started and now that all is been back nearly to normal and every single companies is been reopened,yet Pockit still”HAVEN’T REOPENED THEIRS??!!!!!!”and yet they will not help their own customers when it’s been their fault for not reopening their phones!!!!!!i am a severely disabled person and need access to my opp and yet all this being their fault,they are not prepared to open their lines in order to not pay someone to man it??!!!!all that at the costs if their customers,I wish I had never opened the account with POCKIT