Pockit: A Banking Alternative 4+

I opened an account at the end they asked me for ID with this they said I would upgraded so I sent my ID it was verified a few days later my friend transferred £50 as I needed electric gas food quite desperately anyway when I went to check my account it wouldn’t let me in giving a message saying my account was under a security review they wouldn’t tell me why and couldn’t give me a time frame. You can’t phone them their webchat is down so you have to email them. At first they asked for my ID again and then nothing for days so emailed them everyday after that no response then a standard message saying they’d received my email and were dealing with my account as fast as they could again no explanation. It has now been 4 weeks or just over I got an email yesterday saying they hadn’t forgotten me but was addressed To Mr, etc. Not even my name there so I tried to open another account with different email but everything else the same they soon sent an email saying I already have an account. So basically they have my money and I feel that I have been robbed. I’ve sent emails to this affect but no response. So please stay away from these people

I been a customer of Pockit for several years now and I always had kept good records and balances with them,about a year and half ago I was away from uk and during that time somehow someone managed to hack into my email and when I got back to uk I had to obtain a new phone number as my phone wasn’t used in uk for over a year so I had to get a new number,since my email was hacked into the Microsoft wouldn’t let me use the email I gave to Pockit and since they had turned their phone off to their customers,for eight months now I been trying to contact them vi my other email address,but every single email I’ve sent them “121 emails “ they responded with”sorry,contact us with your own email,the one you gave us!!!”but in every single email I sent them I explained that I can’t get into my old email as it’s been hacked into,yet they gave the same reply??!!!!their phone number is been unmanned for since the COVID-19 started and now that all is been back nearly to normal and every single companies is been reopened,yet Pockit still”HAVEN’T REOPENED THEIRS??!!!!!!”and yet they will not help their own customers when it’s been their fault for not reopening their phones!!!!!!i am a severely disabled person and need access to my opp and yet all this being their fault,they are not prepared to open their lines in order to not pay someone to man it??!!!!all that at the costs if their customers,I wish I had never opened the account with POCKIT

I had loved this service UNTIL NOW, I emailed them during this lockdown were in to ask can they block a company from taking a payment? I just didn’t want to pay a £9.99 membership fee they never mentioned when I ordered something, so it took ages for pockit to answer me and they said they will halt my account so no payments can be made?! Halt my account for how long?? I could of blocked my card myself the app lets you do this ?! And I’m in lockdown I suffer with asthma and bronchial issues and I’m 62years, I’ve waited a month to get any groceries and I have an Asda payment due out in a few days, I finally got an online order by the skin of my teeth , I will be paying a mini cab to pick it up for me and if there going to keep my account locked I’m not going to get my groceries?! It’s appalling almost criminal to block my money , especially during these coronavirus days, I’m worried stiff I can’t get my groceries as no payments are going out, and I’m due another payment to go in this week which I can’t stop , they took me ages to answer when I just enquired can they stop a payment, had I if known they would block my whole account I wish I kept my mouth shut, I’m worried stiff I’m not going to get my grocery order and my fridge and cupboards are empty and I’m here alone , my daughter lives 160 miles away!
Right now I’m worried and really lost faith in the company that I loved until now!