Premier Inn Hotels 12+

Easy & Simple App for Booking

This is simple, easy and quick to use. I constantly use this every time to book, instead of using the website browser option. I do absolutely recommend this to just about anyone.

~ I am a Disabled Person and Full-Time (active) Wheelchair User, which *usually* makes staying at hotels annoying, uncomfortable or frustrating. Or impossible. But Premier Inn offers Actually Accessible Rooms, that are quite easily navigated & used. The app (currently) is also easily navigated and used, making a good combination to making an easy, comfortable stay.

~ The fact that with Premier Inn App you can Select an Accessible Room AND SPECIFY whether you would like a *Wet Room or Lowered Bath* Bathroom, makes this app, their way of booking, and Premier Inn itself the best way for *Me* to go (personally).

Developer Response ,

Thank you for taking the time to provide your feedback on our app and hotels. At Premier Inn we take the needs and equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all. We look forward to welcoming you to our hotels again soon! If you have any further feedback or questions, just let us know as we would love to hear them. Kind regards, Alex

A joy to book

As a visually impaired person using Voiceover I’ve found this app has improved significantly in recent times, it being almost impossible to use at one time. I’d give it 5 stars if you’d just insert headings between the months in the calendar to aid navigation. Apart from that it’s now a breeze. Well done. Update Jun 2021: After writing my original review I got a response saying the headings in the calendar would be added in an update in the near future - I’m still waiting. Now the buttons to select the meal options don’t speak in VoiceOver. Come on - get this fixed now!
Update August 2022: I’ve downgraded this to 3 stars now because 2 years on the promised addition of headings in the calendar haven’t happened. Furthermore last year I encountered another voiceover issue in that I can’t access the button to add an additional room and so I had to make two bookings. I sent a feedback email about this and the lack of headings and got no reply. Today I’ve booked again and had to make two bookings again to book two rooms. Is this the way you want to treat disabled customers? Please get these issues fixed ASAP.

Developer Response ,

Hello,
Thank you for taking the time to provide your feedback on our app. It is feedback like this that allows us to improve the app for all visually impaired users. We will be working on your suggestion in due course.

If you have any further feedback or questions, just let us know as we would love to hear them/it.
Kind regards,
Duncan
Update Nov 22: We have made some improvements to the voiceover functionality following your feedback and wanted to let you know. Thank you again for your feedback.

My go to stay

I have now stayed at a lot of premier Inns, in different cities in the UK. They are great for staycation’s. I have found the staff to be friendly and helpful and I like that you can get breakfast and dinner and your day to get out and about. The staff in different city’s are also a useful resource for information for the locality. As a single female traveler I also find that I feel safe in the accommodations, the rooms are clean and on the whole quiet and are a good standard across-the-board. Of course as in all things you will get the occasional guest that are A hole’s, normally reception will deal with them. I have stayed at 5* where people have been allowed to party in the rooms all night, but this has never happened at a premiere Inn that I have stayed at.