Please please please stop this process of having to pre-load £20 of credit onto a account in order to start at charge. I’m at a hotel in the middle of nowhere where I have no choice but to spend £20 for a £10 charge and the other £10 will disappear into the ether. Or I have to load another £10 to start the next charger. No other P-EV chargers around me. Nobody is joining this network as a genuine network but more out of necessity at a specific location. Shame as once the money loaded it was one of the quickest apps to communicate with the charger and start charging. In-charge data was some of the best I’ve seen as well. Just set it up to authorise £20 and take whatever payment at the end!!

Good app and easy to navigate, but the need to carry a balance to use the charge points, rather than a pre-authorisation at point of need and then debiting the spend of the charge is really bad form. No obvious way to request a refund of a balance from within the app. Not good enough in this day and age, especially with the limited amount of chargers in the UK. Please rethink this strategy.

Tried to charge at a hotel with minimal signal in the car park. Got onto the app and it’s the least user friendly experience. You have to create an account for some bizarre reason. Then you have to top up with £20 credit to charge your car but when you go to top up it doesn’t give you the option to top up with £20, just £10 or £30 so you have to top up twice with £10 🙃. I don’t want to spend money in order to charge with chargers I may never use again. Honestly, just make your chargers pay by card for what you need. You’d make way more cash as myself and many other people parked nearby all said that they honestly couldn’t be bothered to go through the hassle.

I have 2 Project EV chargers at my holiday let which are linked to this app so guests can charge their cars. Not a single guest has been able to charge their car through the app since I set up my contract 2 months ago. The app takes their money to put onto account but then doesn’t successfully link their car to the charger. Unhappy guests is not good for my business and unexpected additional fees appearing on my monthly bill from them makes this look more like a scam than a professional outfit. Also customer services don’t operate after 6 pm or weekends which is when most customers will be having issues!