We’re Pure Planet — the digital, renewable energy supplier. Join us. Together we’re creating a sustainable future, and helping get the UK to Net Zero. Power your home with 100% renewable electricity and 100% carbon offset gas. We’re a Which? Recommended provider 2020, and rated ‘Excellent’ on Trustpilot.
Join us and our Zero Heroes today for a smart, sustainable, shared future.
Simple, seamless digital service, no call centres — no hanging around on hold. Everything you need is in our award winning app —
Get a quote
Switch in 60 seconds
Follow your switch in app
Our 24/7 digital assistant WattBot is always on hand to help
Send meter readings
Check and compare your usage
View your historic meter readings
Check your balance
View your payments and other transactions
View and download your statements
Update your payment details, email address and mobile number
Let us know you’re moving out
Change and renew your tariff
We've fixed a few bugs and made a few general improvements. Please take a minute to review us on the app store — your feedback keeps our planet spinning.
Ratings and ReviewsSee All
I’m leaving after 18 months of rubbish from PP
I really like the idea of using renewable energy for my home. Initially the Pure Planet offer seemed good but they structure monthly payments based on forecast consumption. As such, if your consumption is higher than you’re paying for you quickly run up a big debt. And because they rely on an algorithm to calculate your payments you, the customer, cannot take control of how much you pay. Whilst they increased my monthly payment to pay off an £800 debt I could not influence how much more money I could pay. Having written down the vast majority of the debt, it is now rising again because they’re taking half the payment that they should do to cover my monthly gas and electricity usage. Worse still, there isn’t a human being that you can talk to and it takes about 4 weeks for one to reply to messages. As a result, I’m clearing the outstanding debt and moving to a supplier that can do some elementary financial admin.
App doesn’t work... Cannot connect to the Server!
Been trying to sign up all morning. Website advertises a 60second switch! Am over two hours trying to switch now!!
I must’ve tried 20 times going through the process from scratch each time but when it gets to the final conformation of my bank details for direct debit, I get a message that the app cannot connect to the server! Leaving me having to start all over again! My patience has run out and they have lost a customer! Will investigate other green energy suppliers!
If this is to be an app based service. They should really get an app that works!
App continually giving me notifications of server errors
I’ve been trying to switch to pure planet for the last two weeks. I’ve now deleted and reinstalled the app five times, but still haven’t been able to successfully switch. First, it would keep sending me server error messages once I got to the page to enter my payment information. Now, it sends me server error messages when I try to enter in my email to log on to my account so I can’t even get in to attempt to enter my payment info again. All I want to do is switch to this provider and give them my money, but it’s been very difficult and I’ve asked for a number to call so I can just give someone my info directly and still haven’t received a response or call. I still want to switch to this supplier as they offer good rates and clean energy, but the app is definitely making it difficult. Someone from pure planet, please help me!
Developer Response ,
We are sorry to hear this.
If this problem has still not been resolved, please send us a message on Facebook or Twitter, and one of the team would be delighted to help you out.
Thanks, Sam @ Pure Planet.
Up to six family members will be able to use this app with Family Sharing enabled.