Screenshots

Description

Introducing the Pure Planet app, built exclusively for our Members to make managing energy simple.

Pure Planet is the digital renewable energy supplier, powering our Members’ homes with 100% renewable electricity and 100% carbon offset gas. We’re a Which? Recommended provider 2021, for the second year in a row, and rated ‘Excellent’ on Trustpilot too.

If you’re not already a Member, download the app to get a quote and start your journey to Net Zero. The app will keep you updated on the status of your switch too.

Once you’ve switched you’ll unlock Pure Planet’s Smart features and be able to:

Understand how you use energy
Keep on top of the energy you’re using, how much it’s costing and compare year-on-year and month-on-month
Take a closer look at how you’re using energy to understand your CO2 impact

Manage your account
Send meter readings and view historic ones
Check your balance and view your payments
View and download your statements
Update your payment details, email address and phone number
Let us know if you’re moving
Change and renew your tariff

Save money and the planet, at home and on the go
Take steps to Net Zero with personalised insights and actions that make living sustainably simpler
If you drive a petrol or diesel car, connect it in the app to understand its impact
Get support making the swap to an electric vehicle
If you’re an electric vehicle driver already, see your battery status, available miles and cost to charge all in one place

Get help
Connect with Wattbot, our 24/7 digital assistant
Chat with our team

What’s New

Version 9.6.0

We’ve been fixing a couple of pesky issues in the app this month — including one bug that was affecting Members making one off payments, and another that meant Members couldn’t join our Community via the app. All sorted now though!
Remember, our app and website remain up and running for the time being, and we’ll give you plenty of notice if this changes.

Ratings and Reviews

2.8 out of 5
423 Ratings

423 Ratings

Badger1966 ,

I’m leaving after 18 months of rubbish from PP

I really like the idea of using renewable energy for my home. Initially the Pure Planet offer seemed good but they structure monthly payments based on forecast consumption. As such, if your consumption is higher than you’re paying for you quickly run up a big debt. And because they rely on an algorithm to calculate your payments you, the customer, cannot take control of how much you pay. Whilst they increased my monthly payment to pay off an £800 debt I could not influence how much more money I could pay. Having written down the vast majority of the debt, it is now rising again because they’re taking half the payment that they should do to cover my monthly gas and electricity usage. Worse still, there isn’t a human being that you can talk to and it takes about 4 weeks for one to reply to messages. As a result, I’m clearing the outstanding debt and moving to a supplier that can do some elementary financial admin.

Dave 123456 ,

New update is much improved

This version is much better than before. Meter reading button appears large each month when readings are due. Company is online only, Wattbot can be annoying, but there are humans behind and are very real and responsive. The usage chart is better too, but allowing side scrolling would be an obvious improvement!

Yes in the app you can: Review your regular payments Make a one off payment Get a refund if you’re in credit Download your statements Change tariffs Usage chart currently a bit broken

Developer Response ,

Hi Dave, We’re pleased to hear that you enjoy being part of Pure Planet! We also appreciate your feedback — it’s important to us, and will always be taken into consideration when improving our app as well as our overall service.
Thanks, Hannah @ Pure Planet

DJ49 ,

Is there anybody in there

Where to start ! They say technology is meant to make our lives easier, however in the case of Pure Planet forget it it’ll only waste hows of your time with no resolve.
I switched via a comparison site and felt quite chuffed I’d be helping the planet too, well the time I’ve wasted so far could have probably been better spent and done more for the planet by planting a new forest.
All I get from these imbeciles each time I log in is start a new quote - ID LIKE THE QUOTE IVE BEEN GIVEN INITIALLY ACTED ON, or at least be able to check its progress.
There’s another thing, logging in ???? - you open the app you click login which you then do by entering your email - it sends you an email where you then have to click the log in again to log in ffs how bloody ridiculous is that, whom ever set up this system and is probably feeling very proud of themselves for it needs a serious slap, I don’t think I ever been so frustrated by what should be such an easy thing to do in this day and age.

App Privacy

The developer, Pure Planet Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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