Screenshots

Description

Download the app and see a UK NHS doctor online in minutes. Once registered and after selecting your GP surgery, you will be able to see when online appointments are available. This can be from 9am - 8pm Monday to Friday and from 9am - 5pm on weekends, depending on your surgery.

"I used this service over the weekend and I was really impressed. You can get an appointment really quick. I had a prescription ready to collect from my local chemist on Sunday a couple of hours later." 5 Stars

"I have literally just come off the plane with the worst ear infection. I installed this app ... spoke to a lovely doctor and within half hour had picked up my prescription ... best app on my phone" 5 Stars


WHY PUSH DOCTOR?

Same day appointments with the UK's number one online doctor. Talk face-to-face with an NHS-trained GP on your tablet or mobile today.

Working in partnership with selected NHS surgeries to offer online consultations for free, at the touch of a button.

Electronic Prescriptions available within an hour - sent directly to your local pharmacy. Sick notes and referrals are also available.

Regulated by the CQC - the independent regulator of health and social care in England. We are the first online healthcare provider to receive a ‘good’ rating, with elements of ‘outstanding’ in our last inspection.

100% safe and secure - we use encrypted video consultations to keep your details and records safe.

All doctors on the Push Doctor network work at NHS practices and are and on the General Medical Council register.


WHAT WE TREAT

Push Doctor can treat over 1000 conditions, and 9/10 patients receive the care they require having one of our video consultations. We frequently see patients with both physical and mental health complaints, with our expert GP's on hand to help patients when they need it most.


HOW DOES PUSH DOCTOR WORK?

Push Doctor is an online consultation service working in partnership with the NHS. You must be an NHS patient registered at an NHS GP practice to access the service. You will be able to access our online appointment service in the same way that you make an appointment to see your GP.

When you make an appointment with your practice (via. face to face visit or telephone), the Receptionist will offer you an online consultation, and send you an SMS invite to sign up to our Push Doctor service. Once you receive your invite, you’ll be able to register an account with us online.

Book your appointment in the app quickly and easily, simply selecting the time that suits you most.

When it’s time for your consultation, you’ll enter our online waiting room, and the GP will see you as soon as possible.

In your online video consultation, the GP will ask you about your symptoms and can take a look at any affected areas, or listen to any symptoms, for example if you have a cough.

If you’d like to use text to communicate with the GP in your consultation, there’s a chat functionality. If you need medication, the GP can write you a prescription instantly which you can collect from your nominated pharmacy.


OUR DOCTORS

All of our doctors are NHS trained, registered with the General Medical Council and hand-picked so you get the best possible care.

Push Doctor is regulated by the Care Quality Commission: 1-1207461908.

Push Doctor is not designed for urgent situations or medical emergencies. In these urgent and or emergency circumstances, please dial 999 or go straight to Accident & Emergency as soon as possible.

If our surgery is not open and you think you need medical advice in circumstances that are not urgent, you can also dial 111 in the UK.

What’s New

Version 5.1.1

With all our updates, we are extending free NHS consultations to patients of our partner surgeries.

This release includes:
- Minor improvements & bug fixes

Ratings and Reviews

4.7 out of 5
21.5K Ratings

21.5K Ratings

Hypnotrance ,

Much better than seeing my own GP... Can’t fault it.

I tried Push Doctor since it’s impossible to get through on the phone to my GP let alone get an appointment, especially at the moment with all the lockdown and COVID19 restrictions. Since our GP practice provides access to Push Doctor for free on the NHS, I had nothing to lose. I can’t fault it; I logged on and was able to book an appointment within the hour. About 20 minutes before my appointment time I logged on and entered the waiting room. Although the GP was running a bit late, it was nothing compared to waiting with other patients and having to deal with the snotty reception staff at my GP surgery and I even got a phone call from someone at Push Doctor whilst I was waiting to let me know they were running a bit late.

The GP was very nice, came across as very professional and friendly and the whole appointment was exactly as you would want and expect. A prescription was issued electronically to my local pharmacy and I was told it would be available about 15 minutes later. All in all, a much better experience than visiting the GP in ‘real life’.

Black viper 18 ,

Disappointed

My first time using this service first of all I picked an appointment that was about 20 mins wait from the time at that moment....it said onscreen i was next to be seen I waited in the waiting room over an hour so I was disappointed to wait so long especially with it costing £20 and it kept saying I was next to be seen ....... then when I finally got my doctor he said I needed antibiotics and was trying to send me a pop up to authorise cost for prescription it wasn't appearing on my screen so he said he would disconnect and call me back ..... nothing no video call back....so I went on live chat to customer services as expensive to call at 35p per min and I had already spent £20 and wasn’t impressed.....they said they was having technical difficulties and to wait 20 -30 mins and re join waiting room as my doctor will pick back up with me ...... 30 mins later I couldn’t get back in waiting room as the doctor had marked my appointment as completed.... I was feeling very furious by know and feeling poorly didn’t need the hassle .....so I complained via website they credited me £20 to my account so I could call another doctor...... so I did call another doctor no problems this time all good .... just about to pick up my prescription so hopefully I will feel better soon .....BUT it has put me off sorry my first time experience was not great I wouldn’t recommend this service.

Lucysparrow14 ,

Disappointed

The doctor I spoke to was really nice and helpful but what happened afterwards ruined the whole experience. I spoke to the doctor at 10:00am, was prescribed antibiotics and was then notified at 11:30am that my prescription was ready to pick up. However when I went online to find out where the pharmacy was I found out that it was closed. Being that it was a Sunday I figured I'd just have to wait until Monday morning. It got to 4:00pm and I was in agony so thought it was worth seeing if I could get the prescription sent to a pharmacy that was actually open. I spoke to a customer service person and they told me the pharmacy was open. I sent him a screenshot showing the address and that it was closed. He said that Google was wrong because it was definitely open so I got a taxi up there to make in time before it closed. It definitely wasn't open but there was another pharmacy about a 15 minute walk away from there so I thought I would just try it. It turns out that I had been given the wrong address and even when I got in touch with the customer service person they didn't think to check this. After I finally got my prescription I spoke to another customer service person who was very apologetic and refunded me £8 as well giving me £20 credit for the future. I won't be using the credit or the service again though because it actually would have been quicker and easier to go and wait at the walk-in centre.

App Privacy

The developer, Push DR Limited, has indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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