Boost sales by better managing and analyzing everything going on in your store. Use Qudini to drive superior customer experiences, advanced store operations and game-changing data insights.
Sign-up via our website and download our application.
Our powerful solutions:
- Appointment Scheduling software - promote your services, drive greater footfall and convert more customers
- Queuing Systems - Retain and convert more customers at a higher spend value
- Task Management - Improve store productivity and service quality
- Event Management software - Drive footfall to your stores and convert customers into brand advocates
- Shop Floor Management software - Optimize every store’s performance and capture time and motion insights
- Business Intelligence insights - Be a step ahead of your competition with our game-changing data insights
Improve the performance and productivity of all in-store team members:
- Hosts / Meeter-greeters / Concierges: Enable your store leaders and shop floor managers to better manage customers entering your stores with personalized wait-time estimates, streamlined in-store journeys and optimized internal resource allocation capabilities
- Store associates: Individual store associates can access the Qudini app from any device to manage their customers, appointments, tasks and breaks
When using one or multiple or our solutions, take advantage of our rich functionality to:
- Create superior customer experiences that drive footfall, maximize sales opportunities and encourage customer loyalty: Capture footfall using the Qudini online appointment booking interface, online event booking interface, self-service check-in kiosk app and more
- Inform your customers and capture feedback to ensure retention through SMS messages, email reminders, TV app displays, printed paper queue tickets, customer countdown weblinks and more
- Drive advanced store operations that reduce stress and improve efficiency:
Manage your customers, resources and store associates all through the one app
- Capture game-changing data insights that enable your store to consistently improve: Understand why customers are entering your store and how to serve them with our data insights dashboards, email reports and integration options
Our enterprise-level, cloud-based platform is intuitive to use, easy to centrally manage, flexible and customizable to your brand - it’s also secure, robust and GDPR-compliant.
Use cases for Qudini within your store include:
- Greet customers entering your stores with the meeter-greeter functionality
- Manage access to venues, facilities or experiences
- Seamlessly facilitate VIP or premium services
- Easily enable on-site field consultants to meet customers on-the-go
- Allow customers to request assistance/call for help from anywhere in-store
- Perfect your after-sales processes by providing a personalized service
- Transparent resource or equipment hire and rental management
- Provide a pain free service for click and collect customers
- Enable visitor sign-in so your teams knows who is in your stores
- Manage customers wishing to access taxis, coaches and other transport services
- Seat customers wanting to access your VIP lounge
- Manage event registrations and attendee lists for workshops, classes, activities and parties
- Drive collaboration and productivity by managing your store’s entire workload, from one-off tasks to recurring lists
- Improve head office communications by sharing information, resources, motivational messages and company news
- Better manage your internal resources with full visibility on shifts, attendance and break times
Already have a Qudini account for your business? Download the app and get started now.
To set-up an account, get in touch with us via: www.qudini.com
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.”
Store Director, Optical retailer
4.2.4 brings a number of improvements including Advisor sorting and additional language support.
You can view the full release notes here: https://support.qudini.com/en/support/solutions/articles/4000152543-qudini-store-team-app-release-notes
Ratings and ReviewsSee All
We use it in our store to manage our queues having used paper previously and I wouldn’t be without it now! You can see how long someone is taking with each person, how many people they have seen in total and put people on lunch so it’s easier to manage those kind of things.
The only negative I would mention is the new update to the iPad version has made slowed down the process of adding someone to queue control as first you have to select what the person is there for, then type their name and the keyboard blocks the add button so it’s just long and my staff have been complaining about it!
Developer Response ,
Hi Sam, Thank you for your feedback. I'm happy to say we have a solution for this coming very soon. We've taken on the feedback about the new add customer journey and have given it a refresh to make it even quicker. This will be made available from version 4.1.0 onwards which is due by end of the month. If you could drop us an email at email@example.com we can make sure to send you details once this is ready.
Useful but key setup feature is broken
Always been an advocate of Qudini since we use it where I work. I’ve just downloaded the app onto my own iPad as thought it’d be more up to date...which it is...and here’s the but...the set availability just isn’t working. It doesn’t load the standard Apple app api for times so you can’t set availability. I have to log into the website to do it in safari first. Fix this and it’s five star
Developer Response ,
We're happy to hear you're an advocate of Qudini, and we hope you're enjoying the other new features of the app.
The particular issue you're facing is a known issue with the app in dark mode. We have a fix coming soon but in the interim you can change you device settings to light mode in order to workaround this.
Up to six family members will be able to use this app with Family Sharing enabled.