Qudini is a flexible and powerful business tool to help you manage customers looking for service at your retail store or venue. You can add customers to a digital queue, pre-book appointments, and communicate with each customer about when they will be seen. Qudini allows you to increase conversions, improve staff productivity and even increase customer browsing within your store.
The Qudini app can be used on a smartphone or tablet. So from one central host/concierge you can manage your entire shop floor of customers and staff activities from a single device, whilst individual staff members manage and serve your waiting customers.
Each feature can be used independently or in any combination.
Key features include:
Virtual queue management
•Add customers to a digital queue and manage when they will be seen
•Provide accurate wait times and queue position updates by SMS and TV digital signage
•Eliminate customers waiting in line and increase in-store browsing, shopping, and relaxing
•Supports Qudini Self-service Kiosk app to allow your customers to check in for service
•Store occupancy and capacity management
Booked appointment scheduling and management
•Manage your appointment availability and staff resources
•Take appointment bookings for your customers in-store or via your website
•Send email and SMS appointment reminders to customers
•Allow store managers/hosts to assign upcoming appointments to the most appropriate staff members
•Integrate with Qudini Virtual Queue Management to manage your resources and walk-in customers alongside your upcoming booked appointments
•Qudini drives greater footfall to your stores, recaptures customers who would otherwise be walkouts and allows you to offer a more tailored and high quality service to your customers
Click & Collect customer management
•Allow Click & Collect customers collecting orders to check in when they arrive in store via self-service kiosks, their mobile phone or members of staff with tablets
•Alert your stockroom room staff as to which customers are waiting and give their order details
•Notify customers that their order is ready via SMS message and TV digital signage displays
•Qudini increases Click & Collect customer browsing within your store, improving customer flow around your counters and creating an experience to satisfy your multi-channel customers
•Manage your staff activities and availability to improve performance through shop floor management
•Create stronger customer relationships through effective communications and expectation management, whilst collecting valuable data to build long term loyalty
•Analyse your businesses operations by accessing new data on walkouts, wait times and transaction lengths
•Easily configurable: choose your required mix of functionality and settings
•And customisable: customise all staff and customer facing interfaces with your brand
Integrates with other Qudini Products:
•Qudini Kiosk App
•Qudini Digital TV Signage display
•Qudini Online Appointment Booking interface
The Qudini app requires a B2B account with Qudini.
General improvements and fixes
You can view the full release notes here: https://support.qudini.com/en/support/solutions/articles/4000152543-qudini-store-team-app-release-notes
Ratings and Reviews
We use it in our store to manage our queues having used paper previously and I wouldn’t be without it now! You can see how long someone is taking with each person, how many people they have seen in total and put people on lunch so it’s easier to manage those kind of things.
The only negative I would mention is the new update to the iPad version has made slowed down the process of adding someone to queue control as first you have to select what the person is there for, then type their name and the keyboard blocks the add button so it’s just long and my staff have been complaining about it!
Developer Response ,
Hi Sam, Thank you for your feedback. I'm happy to say we have a solution for this coming very soon. We've taken on the feedback about the new add customer journey and have given it a refresh to make it even quicker. This will be made available from version 4.1.0 onwards which is due by end of the month. If you could drop us an email at email@example.com we can make sure to send you details once this is ready.
Useful but key setup feature is broken
Always been an advocate of Qudini since we use it where I work. I’ve just downloaded the app onto my own iPad as thought it’d be more up to date...which it is...and here’s the but...the set availability just isn’t working. It doesn’t load the standard Apple app api for times so you can’t set availability. I have to log into the website to do it in safari first. Fix this and it’s five star
Developer Response ,
We're happy to hear you're an advocate of Qudini, and we hope you're enjoying the other new features of the app.
The particular issue you're facing is a known issue with the app in dark mode. We have a fix coming soon but in the interim you can change you device settings to light mode in order to workaround this.
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- Qudini Ltd
- 59.7 MB
- Requires iOS 10.0 or later.
- Requires iPadOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- © Qudini Ltd 2020
Up to six family members will be able to use this app with Family Sharing enabled.