Access your policy details on the move with the My account app.

This handy app ensures that you can always view important policy documentation such as your car insurance certificate and breakdown cover details- should you need them.

For customers who have just bought a new car policy it’s an easy way to upload your proof of no claims discount.

And there’s more:
- View summary information for both your car and home policies
- Take a photo of your proof of no claims discount and upload it to
- No need to print your policy documents as you’ll be able to access them through your phone
- Change your My account settings including your password
- Get answers to your most frequently asked questions.

This app is available to all customers who have registered online for My account. If you haven't already registered, please go to

What’s New

Version 1.0.7

Minor bug fixes

Ratings and Reviews

1.5 out of 5
116 Ratings

116 Ratings

LJS1978 ,

Errors on every document

When trying to retrieve document details when I had broken down, there was an error on every page I tried to open.
The app is useless until this is fixed.
(Documents can be found using the webpage, but then what’s the point in having the app!)
I was already VERY distressed as I’d broken down in my car with my young child too, then even more stressed when trying to use the app.

Lucy8394 ,

I like but it’s annoying you can’t delete old lapsed policies

I like this app & their insurance has been the cheapest for me consistently for years but it’s annoying you can’t delete old lapsed policies. I don’t want to see the OFD car insurance policies for my old cars. Just my current one. It’s ok on the website. Why can’t the app be the same?

Kermitfrogface ,

ERROR message on everything

I’ve had this app for ages and it used to work perfectly fine could always go into it and view my policy documents and other things but like most people that have reviewed all I get now is an ERROR message!! To which if I need to view documents I now have to mess around online. Please update the app so it starts to work again!! It’s soooo much easier to access things through the app!!


Aviva PLC
9.2 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© Aviva PLC


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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