QuoteMeHappy Connect 4+

UPDATE AFTER DEVELOPER REPLY BELOW.
yet another example of not reading information from or literally not caring about your customers. Please see below. We’ve been trying for weeks to get help from Quotemehapoy. All they do is send the same stock answers and never actually help. There is literally no support with this app. Don’t believe me. Take a look on the ratings here and trust pilot. Pathetic.

My son has been using this app with no issues for 6 months or so. One day he starts getting emails and texts saying the journeys he’s making are not being logged and his insurance will be cancelled if not corrected. We’ve tried everything to get this app working again, without success, now it’s refusing to let us log in at all. There is zero customer support to help fix these problems. We’ve completed the online checks and even sent a request but guess what, they instruct you to log into the app to get screenshots to send to them. WE CAN’T GET INTO THE APP.

We're very sorry to learn of the issues your son have been facing with the app. So that we can investigate the issue, please could you ask your son to get in touch with our customer service team here > https://help.quotemehappy.com/contact-form and we'll do all we can to help. Thanks ~ Tasha

This app is frustrating, firstly it doesn’t always connect to the black box so you have to reconnect, but only apparent if you open the app. Sometimes it says you have to log out and in again, similar problem as not obvious unless you open the app every time, so not all journeys get tracked.
Now the driving, it just doesn’t detect areas like speed humps and school 20 zones properly where you have to slow down and speed up, it marks you down for smoothness/braking when there is simply nothing you can do, same for country roads where I drove extremely cautiously when the weather was bad but got marked down for this as well so can’t win.
The concept is great but it is just not intelligent enough to track what I class as careful/normal driving. I’ve had a few 100% ratings on some longer journeys but around town no chance. Unfortunately stuck with it for 12 months but wanted to air my frustration.

Morning,
This is disappointing to see the issues you’re having with the app and the connection problems you're having. We'd like to take a look into this for you. Please fill in our contact form here: 👉 https://help.quotemehappy.com/contact-form so we can investigate this ~ Quotemehappy Social Team

Reviews on here are right. Don’t think it’s going to be any different for yourself.
You will get marked for being on your phone the minute before the engine is on. Also when driving, it will dock points for distracted driving when you’re not even on your phone, it’s for simply accidentally tapping the screen when it’s in your pocket or looking at the time.
I can’t lock my phone down because the app needs to work whilst driving, so I now have to shove it in the glovebox, and even then it accidentally turns on.
Also don’t go on any routes that have tight turns going onto a main road, you’ll have to match the speed of traffic after doing such a turn, and if the traffic is constant, you’re never getting out and cars behind are honking the horn.
You have to accelerate and will be penalised for doing so

Hi Joshua. We're unable to comment on the T&Cs. You're best placed to speak with the customer service team if you want to provide some feedback or speak about the issues you're facing.