Railguard allows you to claim your train delay compensation with ease.
Railguard allows you to monitor UK train travel for eligible compensation or submit a claim for previous train travel.
Railguard will submit your claim to the relevant train company and recoup any money that you are owed.
Railguard charges a 20% processing fee + VAT on the total value of any successful claims.
New evidence examples added to "evidence example" screen
Ratings and Reviews
Great service but fragile app
The service itself works well, and is fast and efficient. Full marks there! The app leaves a bit to be desired and seems to be totally intolerant to network connectivity issues. Often it will give up, hang, and have to be manually killed. Occasionally it will simply bomb out on the data entry screen.
When it works right it’s good. Unfortunately when it doesn’t it is very frustrating. Legitimate claim are often missed and the correspondence in these cases are non existent.
Examples of when it doesn’t work are no delay detected when a service is cancelled. The system cannot cope or detect when your destination stop is cancelled while on route. It only takes into account the departing station. I’ve been on a train which is running late and the train operator has decided to cancel stops to make up time including my stop. I’ve had to disembark early then find an alternative route to complete the journey.
This is made more difficult for me as I am partially sighted and switching platforms is not easy if there is another train I can get. Otherwise I have to find a bus or try and get a lift.
Is these circumstances there is no option to appeal an incorrect claim decision and if you try and contact them using the ‘other’ option in the app they never reply. I even tried replying to an email about another claim to ask them to look again at an incorrect decision, again no reply.
Great customer service
Much better using railguard than going directly to the train company. Quicker updates on my claim. More than happy to pay the fees for the good customer service. Really quick responses to my queries.
Up to six family members will be able to use this app with Family Sharing enabled.