Screenshots

Description

Relay UK allows deaf, hard-of-hearing, and speech-impaired people to make phone calls to anyone using the latest app technology.

You don't need any special kit – just download the app onto your smartphone or tablet, link your phone number and you're ready to go. It's free to use, you just pay your normal charges for the calls you make.

Conversations are easy to manage and relaxed. For fluent communication with anyone, anywhere, use Relay UK.

What’s New

Version 3.6.1

Feature improvements:

We’ve reorganised the call screen so the ‘Mute’, ‘Dialler Pad’ and ‘Favourites’ buttons are now easier to access above the text box
You now have the option to connect an external keyboard and mouse to help type your conversation (using either USB or Bluetooth)
The keyboard remains visible on screen after sending what you want to say via the return or send buttons
App stability:

We’ve improved the efficiency of the app and fixed a few bugs found on some devices - so now when on a call, your conversation should always be more free flowing.

Please do let us know how you’re getting on with the app by sending us some ‘Feedback’ (found under ‘Settings’).

Ratings and Reviews

3.4 out of 5
123 Ratings

123 Ratings

Elcricam ,

Space bar and text box

Useful app but disappointingly not user friendly. In spite of the fact that many users have pointed this out over many years, these issues have not been fixed:
1) Space bar problem - every time the space bar is pressed the text is sent. This is absolutely frustrating. You keep saying that it is useful, but you can be sure that it is not.
2) The more serious problem is that the keyboard covers the text box, so I can't see what I am typing. What is that? I would have thought that you would have fixed it immediately, but you have not. I am sorry it is strange to say the least that you think that it helps deaf people.

Developer Response ,

Thanks for your feedback. We're releasing the next version of the app very soon and that will give you an alternative option to sending each word as soon as you press the space bar (point 1).
For point 2, please can you give us some more details of what phone / device you're using, along with details of when this has happened so we can investigate further ? (relay.uk.helpdesk@bt.com)

steph251186 ,

Cursor speed abysmal

I’m not sure what has changed but this app cannot seem to cope with my typing speed, so I’m forced to type slow and I end up having other caller interrupting me cos my responses are so slow due to being forced to type slower. I notice when I type fast the cursor struggle to keep up and end up placing letters in wrong order like when I want to type ‘keep’ it ends up coming out as ‘eepk’, so you can imagine how frustrating it is when I’m making vital phone calls, trying to put my message across as urgent. It’s starting to put me off using this app and rely on others to make phone calls, which defeats the purpose of this app if it cannot keep up with my typing speed. Even typing this review is not causing problems at all with the cursor keeping up with my typing just fine. So I think this app is the culprit, please can this be sorted asap, thank you.

Developer Response ,

Thanks for your feedback Steph. We've recently released version 3.5 which addresses some stability issues on certain devices, so hopefully you'll have seen performance improve since then. If you're still having any issues, please do let us know through the Feedback option in the app (under Settings), or by emailing the Helpdesk - relay.uk.helpdesk@bt.com

Mosaic121 ,

Seems improved

I’m not sure if this service has been updated recently but it seems much improved. I’d given up using it but recently I had no choice because it’s not reasonable to keep asking relatives to make calls. The last 3 times I’ve used it over the last 2 weeks it’s been very successful. On a long call (on hold to the tax office) I had 3 different operators but this didn’t present a problem. Personally, I only feel it’s appropriate except for business calls but in most cases personal calls can be conducted via instant messaging or text.

Developer Response ,

We've made a lot of changes to the app in the last few months, so thanks for letting us know that Relay UK is now working well for you.

App Privacy

The developer, British Telecommunications plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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