Renpho Health 4+

This app and the associated scales are usually easy to use. However I have encountered an issue while taking weight measurements in the Apple Watch app, when taking a measurement the data does not sync to apple health. It remains recorded locally in the renpho health Apple Watch app, and in the iPhone renpho health app, but will not show via apple health. When taking a measurement using an iPhone the data syncs immediately with apple health. It would be great if I could only use my watch when recording health.

Hi customer,

After measuring data on the Apple watch, you need to click "Start Measurement" on the mobile APP, and then the data on the watch will be transferred to the Apple watch. If you have any other questions, please feel free to contact us(support@renpho.com)

i don’t like the new update it’s hard to see trends and i can’t find the comparison of current vs highest or lowest record for individual statistics anymore, please bring it back

Dear thetpmaster,

Thank you for your feedback. We sincerely apologize for any inconvenience caused.

We have released the new version. We optimized the Trends page display in this version. Here are the details:

1. There are 5 view modes now: Week/Month/3-Months/Year/All.

2. On each trends graph, the APP will automatically show the Maximum and minimum readings of the chosen period. If you want to view the exact reading of the other datapoint, you can just tap it, and a small box showing the reading will appear above it. If you tap the datapoint again, the small box will disappear.

3. Under the Week view, the trends graph shows a week's worth of measurements. Swipe left or right to switch between different weeks and their corresponding trends. The X-axis represents the dates for the selected week.

When looking at the 3-month view, you'll see a graph representing three months' worth of measurements. Swipe left or right to switch the trends for different 3-month periods. The X-axis marks the months in your chosen period.

Heading to the Year view will show you an annual trend chart. Make a swift swipe to the left or right to alter the year in view and analyze the corresponding trends. Here, the X-axis marks the months in your given year.

In the All View, the trends graph pulls together all your measurements to date, with the X-axis representing the year of the period chosen.

4. Please note that individual data points on the trends graph will reflect exact readings if only one measurement was taken on that particular day/month/year. However, if there are multiple measurements for that period (depending on your selected view), the graph will show the average value.

Our technical team will be committed to developing and updating the Renpho Health app. Therefore, we recommend users to use the new version of the Renfu Health app.

Please kindly contact us via email (support@renpho.com) if you have any questions.

Best Regards,
Customer Service Agent

App works well and connects easily and easy to add a second user. All the data I wanted is there.
The massive downside is the community feed. If you click on this by accident all you see are topless mirror selfies posted by random people under the title ‘Hot’!! I mean what on earth are you thinking with this. Seems no easy way to turn it off or hide it (if there is a way I haven’t found it). Needs to change asap. I have no interest in being part of a community on the app I just want to track my body analysis. Surely that’s not much to ask?

Dear Customer, thank you for providing us with your feedback regarding the functionality of our app. We're glad to hear that you're finding it helpful in tracking your body analysis. We apologize for any discomfort or inconvenience caused by the community feature. Our goal is to bring together fitness enthusiasts and serve as a source of motivation and support for users who are on a fitness journey. Users can share similar interests, goals, and achievements. However, we understand that not all users may be interested in this feature, and we appreciate your feedback regarding this matter. Currently, the community feature cannot be disabled, but we will forward your feedback to our related department to see if we can improve it. We appreciate your feedback and will take it into consideration as we continue to improve our app. If you need further assistance, please don't hesitate to contact us at support@renpho.com. Thank you for your understanding and continued support. Best regards, Renpho Customer Service Team