If a picture is worth a thousand words, then what’s the value of live streaming video?
The Rescue Lens app for iOS, now with audio, allows support agents to use the camera on your iOS device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.
To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.
How to use:
1) Install the application
2) Launch the application
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue
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Data Used to Track You
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- Usage Data
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The following data may be collected but it is not linked to your identity:
- Usage Data
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- LogMeIn, Inc.
- 21.1 MB
Requires iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- © LogMeIn, Inc.
Up to six family members will be able to use this app with Family Sharing enabled.