Our Rick Stein restaurants across Cornwall and the south of England are famous for fresh fish, simply cooked.
You can use our app to order takeaway for collection from our restaurants.
Updates to content and design.
Ratings and ReviewsSee All
I placed an order through the app and then went down to collect it but didn’t check it before I left which was a mistake. Got home to find that my scallop starter (most expensive dish on the order £10 for 3 scallops) was missing. I looked on the website for a customer service phone number but the only number available is a reservations number which is always busy or closed. I sent an enquiry email but heard nothing back.
If you do order from Steins make sure you check your order before accepting it as it looks like I am not the only one to experience missing food.
So when you are 30m from the chip shop takeaway in Padstow and are instructed to use the app from the website to order for collection, myself and family though great. First off Padstow and surrounding areas don’t really have internet connection (I’m with EE) so getting the app was painful and then having to spend 10min filling out the questions with the only question missing was how long is my third leg 🤨 just to order some chips ! Already had me thinking this is a mistake. So we are logged in finally and click on order for takeaway only for the app not to list the establishment I’m only 30m from and so unable for us to order. Called telephone number only to receive messages telling us to use the app 😫 we got in car and went to another town for food. App rubbish, telephone support rubbish, lets just hope when and if we ever get to try the fish & chips they aren’t rubbish 😔
1) £1.01 taken from debit card when adding a card without any notification - update: now refunded one week later. Added one star to review.
2) Personal experience that orders placed in person were much quicker to be available for takeaway collection than those who used the app
3) The estimated time for collection seems to lack any link to reality of how busy the shop is
Up to six family members will be able to use this app with Family Sharing enabled.