Rocket Pack and Triple Credit 4+

Tesco pay as you go

This is a review of both the app and the service as a whole. Just two months ago I mast went down in my area and I went to report the issue on my app but no way had to go on the website chat with a chat bot get a person who said I am so sorry in the most sarcastic tone and say we can give you a goodwill fiver. After some is that it no we’ll fix it no communication I’ll top you up a fiver the equivalent of less than 1GB of data and then the app club card deals come and go paying by card first time is impossible and setting up cards are a pain, god forbid you forget what card you used or want to set a buffer limit or something. Also pay as you go rates are apalling plus when the app updates your stuck with no way of renewing your rocket pack

Good for info only.

I find that the app is really helpful, to a point. As I'm pay as you go, they don't give you a detailed inventory.
I've been using it for a long time, as I don't use my mobile that much I hadn't noticed anything different in the amount available. Now that I need my mobile, due to family issues, I'm using my mobile a lot more, so I've been keeping a log of calls and what I've got left. I have just topped up via the app to find that it cost me a £1 for the privilege! Where is that info on here and why? Surely it's cheaper doing it this way than going through the phone or getting a voucher. I know it's not much, but with everything going on at home, every penny counts! Good job I'm going to get triple money, but I've got to wait until my anniversary date.
Please be more open on what you have to pay to use this app! Now I'm going to have to keep an eye on the cost of anything I do on here. It's going to be back to calling again, which takes several minutes to go through! I'm struggling to see the benefits now.

Developer Response ,

Thanks for taking the time to leave a review.

If you’d like to contact Customer Care on Facebook or Twitter and give them an overview about your review, they will be more than happy to help you further

PAYG customer service help procedure not good.

I tried to have a problem resolved 3 times about the app not working properly and non receipt of a discount voucher where the email link sent did not work. My complaint was misread or misunderstood! They kept telling me to follow the same fix which failed to work and kept me going round in circles. I gave up!

More recently The problem with the app seems now to be resolved without active intervention.
I did not receive my discount voucher though!

Developer Response ,

Hi, if you could please explain the issues you're having with the app?