The Roku App (Official‪)‬ 12+

Very handy app

Very handy little app, does everything the remote does and more. Allows you to mute the telly and listen through your phone’s earphones instead which is great for late night listening without disturbing others. If they could just add shortcuts to allow you to go straight to series or tv programmes you were watching recently, that would be even better, but all in all a great app as it is. Also if the search function allowed to search for a film or tv show across all the platforms, that would be even better!

Great app broken

With the latest 2 upgrades if you should go off screen and do anything else, the app freezes. For instance, my security camera gave me a notification and when I come back to the app it does not Respond. Forcing a quit and relaunch of the app, then it works again. Rinse and repeat. Therefore making this app redundant. It does however have other excellent features features such as the search function and typing or speech recognition. Mirroring. But, its failure in its basic functionality makes it a deal breaker. It use to be a good solution. I have a projector and so in a darkened room the included remote with Roku is not adequate. This app no longer works, without frustration, so I will go back to 15yr old, back lit Phillips Pronto remote. Sometimes new technology can be more of a hindrance than a benefit.

UPDATE: 10.0.2. Has fixed the above app freeze. I’m well happy the issue has been resolved.

Worst app ever

This app has stopped working suddenly it tells me Roku is not connected when it is connected and has excellent connection also says no roku device can be found when I type the IP address it tells me there is no device on this network when there is and tells me I need to enable permissions which have already been enabled and even when I turn the permissions on and back off it still won’t detect device even tried uninstalling and reinstalling the app still not working this app is beyond belief you would think after years of this problem Roku would have sorted it by now but no it’s a case of we have your money so stuff you we won’t bother fixing issues with our own app which means you can’t use your phone to control the device like we promise or use private listening never mind the fact this constitutes false advertising Roku have known about this issue for years now and still not sorted it customer service and care non existent with this company.

Developer Response ,

Hello, we'd like to offer a few tips to help! First, your Roku device and mobile device must be connected to the same network to communicate successfully. Select either a 2.4 GHz or 5.0 GHz connection for both devices. Once complete, be sure to restart each device. You'll also want to ensure your Roku device and mobile device are not using the same IP address, using a public IP address, or using a VPN on your mobile device. We offer more in-depth details to help with this on our support website here that may help in getting you connected: https://support.roku.com/article/115001480188.