Rover—Dog Sitters & Walkers 4+

I downloaded Rover and set up a profile two and a half years ago, and I was pleasantly surprised! I immediately got contacted by future customers, I thought I’d be waiting forever but no! It’s nice to know that both parties are protected, even if it does mean a 15% cut goes to Rover. The app is really easy to navigate for sitters, however I think things may be a little more confusing on the customer’s end as I’ve had a couple of people complain about not being able to navigate it. Nothing that couldn’t be sorted out though. Having said that, it’s really easy to setup your prices and profile information. Since joining Rover, I have multiple repeat customers, lots of five star reviews which help immensely, and lots of experience. It’s allowed me to build up a nice amount of savings. Lovely app!

Hello, thanks for sharing your feedback. We're so glad that you're happy with Rover, and appreciate hearing of ways to improve, as we're constantly looking for space to develop. Feel free to reach out with more feedback anytime. Best, Thelma

This app is confusing and not at all user friendly. I’ve had messages from owners I’m working with that I simply can’t find to reply to. The calendar doesn’t show you at a glance what’s coming up. You have to know where to find what you want. You can’t set yourself as limited availability on certain days, only say that you can’t do certain things on that day- meaning I’ve already had someone request a walk at a time I’m not available. I even contacted support for clarification but all they did was refer me to the FAQ- which I had already read and didn’t answer the question of, basically, “is that possible”.
Speaking of requesting times for walks, my regular dog owner doesn’t seem to be able to do that and has to manually request the time she wants.
A small gripe, but DogBuddy- which was merged into Rover (possibly bought out?)- showed you the total you were going to be paid AFTER they took their percentage. Rover shows you the amount you get BEFORE, which makes payment seem... deflating, rather than a thing to celebrate.

I was looking to expand into DogBuddy and was waiting for the changeover before I had business cards printed. Now I’m looking into other avenues. I only have one client who regularly books through Rover now and if they ever decide they don’t need me I can’t imagine I’ll ever use the app again.

Hi there, thanks for your feedback! With the merge, we wanted to create the best experience so everyone can share the love of caring for a dog. DogBuddy users now have access to new features such as new services (House Sitting, Drop-Ins and Cat services) as well as a larger community of 5-star sitters across 10 countries. We value our community's feedback so please do let us know how we can improve: support-uk@rover.com and do not hesitate to contact us if you have questions about how to navigate through the app.

This app has been amazing for me finding some new clients, however they have all switched to messaging me through Whatsapp or text as they have found the app either confusing or hard to navigate. Therefore a couple of my bookings were never accepted on here but still went ahead and then there seems to be no option for them to leave me a review regardless of whether the booking was accepted on here or not which I really think needs to be changed! When first starting out as a new business the reviews are the most important thing and mean more bookings as a result so I feel this option would be really beneficial and therefore help me to get even more clients and continue to use this app to help me build my business.

Hello, thank you for your feedback. Paying and communicating through Rover is essential to ensuring a safe experience and is a requirement for using the platform. Failure to comply can lead to deactivation. Please call our Support team at 0808 281 2524 or chat with us via our Help Centre (rover.com/help) for further assistance. All the best, Ner