Sainsbury's Chop Chop 4+

Do not recommend!

Used the app now 3 times (before deleting it!).
The first time was good, all items from my list were delivered as promised in 60 minutes, but the last two times there were loads of items missing. Basic things like pasta, which I believe are easy to find.
I don’t really know how the app works, but nobody pays £4,99 to receive missing items.
If I’m paying that high fee I need is because it’s an emergency and everything that is on the list is important.
Nways, I have now deleted the app. For future recommendations you could make the connection with the personal shopper easier, so people can communicate with them in case an item is out of stock in order to be replaced for something useful .

Developer Response ,

Thanks for your feedback, really sorry to hear you didn't have a great experience. If you wouldn't mind sharing the area you were requesting the delivery for so we can look into this part of the service, either below or to our email (chopchop.feedback@sainsburys.co.uk
). We do have procedures in place, however it seems it has failed you on this occasion, which we deeply apologise for.

Worst food delivery service ever

Do yourself a favor and avoid Chop Chop at all costs. There are numerous choices out there for rapid food delivery services out there, and you would be better off choosing them (Tesco Whoosh, Ubereats, Weezy etc) over Sainsbury’s. The delivery was well over 2 hours so not in the 60 min claim they advertise, and no updates are provided until the app as to why. Fortunately, a local Sainsbury’s shop employee had phoned me from her mobile about some substitutes so I had a number to call since the customer service number on this app is completely useless and unreachable. She informed me that the driver had turned up and cancelled due to the size of the order being too heavy. Not sure who the ‘trusted delivery partner’ is that Sainsbury’s have chosen but they are clearly incompetent. So my grocery order had just been sitting (I had ordered meat and food that would’ve gone off) while they waited for a driver and there was no way to tell when it would’ve been picked up as the food was sitting out spoiling. I attempted to get through to the app customer service who did not pickup despite a 30min hold so I couldn’t even cancel the order and there is no way to do so via the app. Avoid Chop Chop at all costs! Horrible app and customer service.

My order didn’t show

Right okay so I’m a uni student, so as you can imagine, especially in these times, money is tight, so me and my flat mates were isolating (because what do you expect when you move thousands of different people to different parts of the country) and we were running out of options of how to buy food. So we use this chop chop app, so it says 1 hour yeah? Nope, the food was ESTIMATED at 8 (we ordered at 4) and it said it was delivered at 8, however, the food did not show. So, I continued to call them but no one answered (I had been calling since 6pm, 2 hours after the order) and I honestly don’t think any body works there bc that phone kept ringing and ringing, and obviously no one answered. So I settle down, whatever, let it go, try again tomorrow. So I ring the day after right and guess what they say! “The best we can do is a refund” are you joking? So I have no waited 24hrs for this food and I’m not even going to get it?! So, then they give in and replace the order. But, when it arrives, half of the order is missing! Honestly don’t waste your time with this app, save yourself and call Uber eats or smth bc it’s a joke! (Also all of the prices go up on this app so everything’s like £2 more) the audacity.