Santander Mobile Banking 4+

Money management made easy‪.‬

Santander UK plc

    • Free

Screenshots

Description

Use Touch ID, Face ID or your Security Number to quickly access your accounts, including your mortgage. You can pay your bills, friends, and mobile contacts with ease.

Business customer? Download our ‘Santander Mobile Business Banking’ app.

Manage your accounts
• Go paper-free and manage your settings.
• View your statements and documents.
• Use our 24/7 ‘Chat’ service to ask your banking questions.
• See your running account balances and transaction history.
• Check pending transactions for your current account and credit card.
• Arrange mortgage overpayments or change to a new deal with us.
• Report your credit or debit card as lost, stolen or damaged.
• Freeze your Mastercard debit or credit card.
• View your card PIN within the app.
• See information about your Santander products to help you make the most of your money.

Quick, easy payments
• Pay a Santander credit card using your Santander current account.
• Make secure, fast payments.
• Pay someone using just their mobile phone number through Paym.
• Manage your Direct Debits and standing orders.
• Use Touch ID, Face ID or your Security Number to authorise transactions made online, and consents with third-party providers.

Your money, your way
• Sign up to My Money Manager for insights and tips about your money.
• Get cashback at top retailers with Retailer Offers.
• See alerts you’ve set up to help keep you informed.
• Set up ‘Quick Balance’ on your device’s Today View and see the balance of your chosen account. screen to see your chosen account balance.


Before you start
We’ll send a One Time Passcode to the mobile number that’s registered to your account.

Once that’s done, it takes just a few minutes to get started with Mobile Banking.
1. Open the app and enter your Online Banking log on details
2. We’ll send you a One Time Passcode (OTP) by text message
3. Enter the code into the app to register your device
4. We’ll ask if you want to set up Touch ID or Face ID to log on

And that’s it, you’re in. Be sure to allow ‘push notifications’ to get messages from us straight to your phone’s home screen.

Remember …

Never share a One Time Passcode (OTP) with another person. Not even a Santander employee.
Never download software or let anyone log on to your computer or devices remotely following or during a cold call.
Never enter your Online Banking details after clicking on a link in an email or text message.

All interest and Retailer Offer rates within our App Store images are for visual purposes only and may not be indicative of our actual rates.

(English language only)

Santander Mobile Banking will not run on devices that have been jailbroken.

Please make sure you have the latest Apple software on your phone so that our app runs smoothly. Your device will need to be running iOS version 13 or above to use this app. If you are unable to update to this version, please log on to Santander Online Banking to access your accounts.

Apple, Touch ID and Face ID are trademarks of Apple Inc. registered in the US and other countries. App store is a service mark of Apple Inc.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.

What’s New

Version 4.22.0

This update contains bug fixes and enhancements.

Ratings and Reviews

4.8 out of 5
1M Ratings

1M Ratings

mickleman2 ,

Generally good but some really irritating usability issues

Generally I like the Santander app and find it easy to do day-to-day banking. The most irritating issue is in payments section.

When making a payment to someone I’ve previously paid I have to choose the recipient from a lengthy list. The list of recipients is limited to about 20 and this list is ordered by the date that the recipients were set up in online banking. Not surprisingly most of the recipients that show at the top of the list are the ones that I no longer make regular payments to. To reach the recipients I really want to see, I have to scroll page by page through the pages until I reach the right one.

Please Santander could you list all recipients in one go rather than making me scroll through them – there is a time wasting delay while each page loads. (On the web based online banking all recipients are listed on the drop down menu in one go which is much faster.) Can you also enable me to choose to order the recipients are listed e.g alphabetically/last used/favourites and also enable me to search for the right one.

Developer Response ,

Thanks for your feedback, we really appreciate you letting us know how we can improve the app. We are aware that some customers are finding the ordering of payees unhelpful and are exploring ways we can make this more intuitive to use.

Rents’ Review ,

4 years later - no fix

A review was written four years ago by someone else and although acknowledged by the developers, remains an item that is still not fixed and hugely frustrating. The original review is pasted below as it echoes my thoughts exactly, and is an item already featured in competitor banking apps:

Generally I like the Santander app and find it easy to do day-to-day banking. The most irritating issue is in payments section.
When making a payment to someone l've previously paid I have to choose the recipient from a lengthy list. The list of recipients is limited to about 20 and this list is ordered by the date that the recipients were set up in online banking. Not surprisingly most of the recipients that show at the top of the list are the ones that I no longer make regular payments to. To reach the recipients I really want to see, I have to scroll page by page through the pages until I reach the right one.
Please Santander could you list all recipients in one go rather than making me scroll through them - there is a time wasting delay while each page loads. (On the web based online banking all recipients are listed on the drop down menu in one go which is much faster.) Can you also enable me to choose to order the recipients are listed e.g alphabetically/last used/favourites and also enable me to search for the right one.

Developer Response ,

Thanks for taking the time to leave a review. We appreciate your suggestion on how our app could be improved and the order in which payees are displayed is something we are working on. In the meantime, it may help to delete any payees you no longer require. This can be managed within the app by tapping on the relevant account, then going to the More option at the top of the screen (shown as 3 vertical dots). From here, you can review and refine your list of payees.

Isswiss ,

Can't make payments

When the new version came out I didn't find the layout of transactions as clear as the old version. And it took me a little time to work out how to make a payment. However, the layout has grown on me and I'm sure I will get used to it soon. The central issue though, is that the app is now rendered useless as I am unable to make a payment from it. This has continued for a week now. Each time I press continue it throws me out to my home screen and logs me out. I have had to make payments by visiting my local branch and going to the website on laptop. I've deleted and reinstalled the app to no avail. This issue needs to get sorted as I'm sure I'm not the only one and using the app used to make life quicker and easier, but this version doesn't!! I've been a customer for 27 years and have seen some changes but this version of the app really does take the biscuit. Staff in the branch said that Santander really listens to its customers so I'm hopeful...
Update: it's a week later and so still can't make payments using the app. What is going on??
Update: it turned out my issue was due to having an older phone. I phoned Santander who explained this and assured me they were working on the app to resolve this issue. This was resolved about a week later and now I'm enjoying the app once more.

Developer Response ,

Apologies that you were unable to make payments using the app. This issue is resolved on our latest version 4.1.0 so please update if you've not done so already. We hope you enjoy using Santander Mobile Banking.

App Privacy

The developer, Santander UK plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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