Santander Mobile Banking 4+

Mr Asa H

Dear Santander, I’m having an issue in my local tooting branch. they locked me out my account because I made a payment transfer that I’ve made before previously. The branch is tooting branch and now I don’t feel comfortable going back on because they keep trying to steal my details. I came in with my mum as she was the person I opened the account with and still took over an hour to get back in. I don’t know why my bank hate me and I’m going through a lot right now as I was kicked out of my address. I was assaulted and removed from my previous address by the police so I really don’t need any abuse from my bank. I really enjoy this bank as I’ve been there for about 14 years…it’s my first and only bank and I’m just abit disappointed with how I’m being treated. On a separate occasion i then was written a letting saying they was going to close down my account for me on the 28th of August 2023 to my billing address Stating I was apparently being abusive!! I haven’t done anything wrong to my bank and I was only trying to withdraw money. I Don’t agree with the terms and conditions on the letter That was sent to my billing address and i don’t want my current account closed thank you!. I really hope the Bank continues to excel in the future years to come. Kind Regards, Mr Asa H

4 years later - no fix

A review was written four years ago by someone else and although acknowledged by the developers, remains an item that is still not fixed and hugely frustrating. The original review is pasted below as it echoes my thoughts exactly, and is an item already featured in competitor banking apps:

Generally I like the Santander app and find it easy to do day-to-day banking. The most irritating issue is in payments section.
When making a payment to someone l've previously paid I have to choose the recipient from a lengthy list. The list of recipients is limited to about 20 and this list is ordered by the date that the recipients were set up in online banking. Not surprisingly most of the recipients that show at the top of the list are the ones that I no longer make regular payments to. To reach the recipients I really want to see, I have to scroll page by page through the pages until I reach the right one.
Please Santander could you list all recipients in one go rather than making me scroll through them - there is a time wasting delay while each page loads. (On the web based online banking all recipients are listed on the drop down menu in one go which is much faster.) Can you also enable me to choose to order the recipients are listed e.g alphabetically/last used/favourites and also enable me to search for the right one.

Developer Response ,

Thanks for taking the time to leave a review. We appreciate your suggestion on how our app could be improved and the order in which payees are displayed is something we are working on. In the meantime, it may help to delete any payees you no longer require. This can be managed within the app by tapping on the relevant account, then going to the More option at the top of the screen (shown as 3 vertical dots). From here, you can review and refine your list of payees.

Can't make payments

When the new version came out I didn't find the layout of transactions as clear as the old version. And it took me a little time to work out how to make a payment. However, the layout has grown on me and I'm sure I will get used to it soon. The central issue though, is that the app is now rendered useless as I am unable to make a payment from it. This has continued for a week now. Each time I press continue it throws me out to my home screen and logs me out. I have had to make payments by visiting my local branch and going to the website on laptop. I've deleted and reinstalled the app to no avail. This issue needs to get sorted as I'm sure I'm not the only one and using the app used to make life quicker and easier, but this version doesn't!! I've been a customer for 27 years and have seen some changes but this version of the app really does take the biscuit. Staff in the branch said that Santander really listens to its customers so I'm hopeful...
Update: it's a week later and so still can't make payments using the app. What is going on??
Update: it turned out my issue was due to having an older phone. I phoned Santander who explained this and assured me they were working on the app to resolve this issue. This was resolved about a week later and now I'm enjoying the app once more.

Developer Response ,

Apologies that you were unable to make payments using the app. This issue is resolved on our latest version 4.1.0 so please update if you've not done so already. We hope you enjoy using Santander Mobile Banking.