SATUSEHAT Mobile 4+

This is the worst app I have used. I can’t upload my Covid certification and PCR test. I can’t enter a UK mobile number on my profile. There are hardly any instructions clearly explaining what needs to be done in order to get all my documents uploaded and verified - it’s just a mess! Also when I ask for assistance via Whatsapp, it just appears to be an automated service and there isn’t any english help
or articles. Please can someone improve this service as it is extremely painful to use and it looks like many other users in the reviews below are also experiencing similar issues…

Hello,

Thank you for contacting PeduliLindungi.

We apologize for the inconvenience that you encounter.
In regards to vaccination done outside Indonesia, kindly register yourself through vaksinln.dto.kemkes.go.id website. Should you have any further question related to vaccination done outside Indonesia, please send an email to vni@dto.kemkes.go.id.

Stay healthy

It is not mandatory to download this app in order to enter Indonesia. I entered all my information and am still waiting for my covid vaccination certificate to be approved (submitted 3 weeks ago). I entered Bali and they didn’t even ask to see this, they asked to see my vaccination certificate directly. This app also has serious issues with data privacy, there is no way to delete your account or data, I contacted support and they informed it was not possible.

If you are a foreign visitor travelling to Indonesia/Bali - DO NOT DOWNLOAD THIS APP. You can simply enter by showing your vaccination certificate.

Hello,

Thank you for contacting PeduliLindungi. Please make sure you are fully vaccinated at least 14 days before arrival. Register yourself on the PeduliLindungi app or through website pedulilindungi.id and complete your profile. Click the following link https://dto.kemkes.go.id/blog/entering-indonesia-will-need-no-ehac-and-get-temporary-green-status-for-30-days for more info.

If you want to stay in Indonesia for more than 30 days, you can get green status permanently by applying for VNI verification. Kindly open PeduliLindungi version 4.4.7 or newer, Choose 'COVID-19 Vaccine', Choose 'Vaccine Non-Indonesia', Complete your vaccination data and click Submit. Should you have any further question related to vaccination done outside Indonesia, please send an email to vni@dto.kemkes.go.id

Stay healthy

Due to fly to Bali in 10 days, but are having to cancel due to the fact Indonesia insists we upload our COVID certificates on this hopeless app that does not work. It has no option to edit and add certificates. Even if you submit, no one approves it! Don’t book to go to Bali until they sort this mess out.

The advice that has been given to others is to use a website instead of the app, but that website only allows you to download the app!

You could not make it up.

Hello,

Thank you for contacting PeduliLindungi. Please make sure you are fully vaccinated at least 14 days before arrival. Register yourself on the PeduliLindungi app or through website pedulilindungi.id and complete your profile. Click the following link https://dto.kemkes.go.id/blog/entering-indonesia-will-need-no-ehac-and-get-temporary-green-status-for-30-days for more info.

If you want to stay in Indonesia for more than 30 days, you can get green status permanently by applying for VNI verification. Kindly open PeduliLindungi version 4.4.7 or newer, Choose 'COVID-19 Vaccine', Choose 'Vaccine Non-Indonesia', Complete your vaccination data and click Submit. Should you have any further question related to vaccination done outside Indonesia, please send an email to vni@dto.kemkes.go.id

Thank you

Stay healthy