Saudia 4+

I loved the experience on this airline , everything was perfect . The takeoff time and the landing time was spot on , the flight was on time. Also , the inside crew were very helpful and extremely nice and pleasant. However I would prefer if there was a direct flight from Madina towards London Heathrow airport and vice versa .

This is the worst app I have on my phone to date (and the website is no better).
Don’t bother registering for alfursan because the link on the app just kicks you out of the whole app. So all the points you could have earned get lost in cyberspace somewhere!! So despite having booked 3 different flights so far (and putting in my membership number every time) my reward points still show 0!
You can’t check in online, and even if you could you still have to check in at the airport anyway. But you will be pleased to know that there are a few very discreet check in computers in random malls in Saudi Arabia, that if you do happen to be carrying your passport on you, you can check in online whilst doing your shopping! Who would have thought it eh?
There’s no way to add any additional luggage, you have to go into the nearest office to do this (yes! That’s right an office?! Who even has to go into an office to sort anything out these days?!)
What is the point in having this app?! Can someone please enlighten me? If I could have gave the rating minus stars I would have. But it wouldn’t let me so it got one instead!

This is the worst airline I have ever traveled with. I encountered numerous issues after booking my tickets. Firstly, they rescheduled my flight without any prior notification. Then, they declined or canceled my baggage, and I still haven't received a refund for it. Booking with Saudi Airlines was a truly terrible experience.
They changed the flight date after I had already booked, resulting in the loss of 4-5 days of my holiday. Despite our requests, they didn't reschedule our flight or offer any solutions. Additionally, I lost money on baggage fees. When we contacted their customer care, they were unhelpful and provided the worst customer service I've ever experienced. They would often place the phone on hold without explanation, and when they did speak, they were unresponsive and failed to address our concerns.