Sciensus Intouch 17+

Now(July 2023) things are getting better for sure. Around 6months ago my experiences with Sciensus were quite appalling. Now? things are improving, I am contacted as a reminder to order my medication rather than me fighting to get it 3 days later than I needed it. So yes I am happy to report my life is now way less stressful, no more medication anxiety. To actually get a good performance rating the bad performance must cease. I am happy to to report that my personal interaction with Sciensus has been a positive one of late. To cement that I do hope this current position is maintained. Thank you Sciensus. 5 star rating is an honest current rating from me.

Hi Rocky2buckets, thank you for your feedback. We are happy to hear that you are now pleased with the service provided. Should you need any help, please don't hesitate to get in touch. Thanks, Grace

I hate this app. When it was Healthcare at Home I got a phone call every time, arranged delivery, sorted. Now it’s a text & if I need a new sharps bin or to rearrange delivery, forget it. I order a large sharps bin, which I’ve always had, not any more. I cancelled my last delivery as I had an infection & wasn’t allowed to inject. Got woken up by the delivery driver with my injections! Asked the driver why he was here as I’d cancelled it over a week previously & he told me they are never informed. I am running low on injections, nobody has been in touch. Spoke to my consultant yesterday & he asked why I am no longer being prescribed or having deliveries & asked me to contact the company. Went into the app, had to choose zero stock, got an email today telling me that they had stopped delivering because I refused the delivery due to excess stock & they were querying with the hospital as to whether I was continuing with the medication! Absolute lies! I had told them I couldn’t inject due to infection when I cancelled. And do you think I can get a new injection diary? Forget it. Useless. Useless. Useless! And no, do not ask me to contact you. Go back to calling people to arrange delivery, new sharps bins & injection diaries. Actually speak to people. And your reply to my email reply? Told me to go to the app or call! And wait an hour to speak to someone? Employ more call centre handlers
ETA - I write ‘do not ask me to contact you’ & what do you do? Ask me to contact you!

Hi Lilac lady, thanks for your feedback. We sincerely apologise for the issues you have experienced. In order to help you further, please email us at ptcomms@sciensus.com, with your date of birth, contact details and post code, and a member of team will be in touch as soon as possible to assist. Thanks, Grace

Being asked every time you start the app whether you’re achieving your health goals is either creepy, or patronising. Bedside manner it is not. Fortunately you can ignore this.
If you so much as glance away from the app (for example to check your calendar when confirming proposed delivery dates) then the app insists you must log back in (either TouchID/FaceID or app-pin) even though you looked at another app for barely a nanosecond.
Three times now I have set up and confirmed delivery dates using the app (which seems now to be the only official published route as there is no web-page), only for the app to assure me confidently but uninformatively that something went wrong and to try later. The only way to be sure whether anything truly went wrong is to wait to see what the app shows tomorrow. The status shown in the app is neither up to date, nor idempotent. Maybe all app confirmations are just sending an email to the office to update the database… who knows!
Strange app… like that rusty car from your youth, it’s idiosyncratic and unreliable, but when it’s working it seems to do the basics OK.
It is an blown-up phone app: it does not allow side-by-side or overlay etc, which would be handy to have a calendar open alongside it.

Hi Mike, thanks for your feedback. We sincerely apologise for your experience with the app. Please reach out to us at ptcomms@sciensus.com and a member of the team will be in touch to work on a resolution. Thanks, Grace