Introducing our brand new and improved ScotRail app.
For an even smoother customer experience, we’ve introduced the new and improved ScotRail app featuring mTickets and live journey information.
Available for Advance, Singles, and Returns, you can now buy and download mTickets straight to your mobile instantly and scan at the ticket gates to board. Join us in going digital and take the next step towards greener travel.
Our live journey feature keeps you up to date with just one tap of the app, featuring platform information and up-to-date service disruptions. Travelling by train has never been so easy.
If you use the ScotRail app to load your tickets onto a Smartcard, don’t worry - this feature is still available.
Why use the ScotRail app?
- Keep your journey on track and access live service information
- Plan, buy and travel with mTickets straight to your mobile instantly
- Load tickets to your Smartcard
- Or buy tickets via the app and collect in-station
- Use the ticket wallet to keep all your mTickets in one safe place
- Buy your tickets with Apple Pay or any major credit/debit card
- Limit the number of touchpoints on your journey
- Avoid ticket machines and queues
Download our new ScotRail app today.
With this release we have made some hidden tweaks to improve your app experience.
We are constantly taking your feedback on board to make our app better and faster with every release.
Ratings and Reviews
Really handy for tickets
The new app is great as you can purchase tickets easily and as long as you’ve got your phone you don’t need to worry about losing TM your ticket! The only downside I have experienced is when I checked for tickets on a Sunday morning and it defaulted to Mondays times without me realising so I could not get the train and had to go for a bus instead, making me slightly late for my shift volunteering at the peacock shelter in Dunfermline.
Use this for my commute but could be better
Generally fine. Would be good if it would allow for bulk buying tickets. Also tickets don’t always expire once you have used them which makes it more difficult to find the ticket you need. Would rather not have to download each ticket separately as internet is not always available at the train stations. Would be best if tickets would automatically download after purchase. As mentioned in an other review you’re left with no option if your phone runs out of battery. Another point that could make the app more useful is if it could tell you if the train you’ve bought a ticket for has been cancelled etc. The app also logs you out at strange times (although rare) which, if you can’t remember your password or don’t have access to the internet makes all of your ticket purchases worthless.
Really bad interface design
Has anyone tested this design? If you’ve opened the app using the iPhone search function, then when you’re in the ticket screen you can’t click ‘cancel’ or ‘back’ without accidentally tapping the iOS ‘search’ text that takes you back to the search screen.
So many times I’ve tried to use the app and its design takes me back to the operating system.
Tiny buttons and a confusing ticket system that needs too many clicks to enable a ticket. Come on, I appreciate the effort but do better.
Never mind the fact that some gates at stations don’t have barcode readers. Today a crowd of us were waiting to get on the platform because neither of the two entry gates had readers on them, and the single member of staff was busy dealing with a deluge of people coming through the other way. Don’t release a feature until the infrastructure can handle it!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Search History
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- 31.6 MB
- Requires iOS 12.3 or later.
- Requires iPadOS 12.3 or later.
- iPod touch
- Requires iOS 12.3 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
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