In this release we have made some improvements to the catalogue section where some users were experiencing crashes. We have also fixed an error where some customers were unable to view prices when browsing the catalogues.
Ratings and Reviews
Not as good as the website
After purchasing an item, I often want to buy another. The website lets me see which items I have purchased recently, so I can easily reorder. The app does not have this facility. Using the app, I have to look at each individual receipt to find that specific order where I purchased that item, I then have make a note of the item number. I order from SF often, so there are so many receipts to go through to find the item I want to reorder. Eventually once I have found my item, I then have to go to the home page and then type in the item number. This can be very time consuming, and therefore if I want to reorder items i will log in via the website instead of the app as it is so much faster to complete the sale. The dedicated app really should provide a better user experience than the online website, otherwise it is pointless. Please improve.
Developer Response ,
Thank you for your comments, we are always looking at ways we can improve the app, we will consider the ideas you have mentioned.
It needs a rethink, very poor.
The Screwfix app has many problems:
1/ The catalogue navigation is very basic. I’m a plumber and there are a lot of pages in the plumbing section. There should be a quick way to jump to certain products like, “brassware” instead of having to swipe endless pages of radiators etc.
2/ The search function is poor. Try searching for “copper pipe”. It does not find it. It finds “copper tube”, but surely increasing the search terms makes it a more useful feature. We want to use this app to save us time, but it isn’t working. Come on Screwfix, it’s pretty basic really.
3/ Once a shopping list is compiled and you wish to pay for collection it sometimes does not carry all the items on the list over. I recently had 13 items in a shopping list and it only carried 11 items over when I went to pay. I went back to the list to check and confirm I had 13 items in my shopping list, which I did. I then went back to the pay and collect screen and I had 11 items still and it had doubled the number of items I required. It’s a useless and frustrating experience.
There are surely more faults but have not really the time or energy to be the developers test monkey.
Developer Response ,
Sorry that you are not happy with the app, when browsing the catalogue if you click "index" you can browse by categories or by the word index to navigate better. There is also a current limit of 10 products that can be transferred to your web basket, this is something we are looking into fixing. Apologies for this, if you have any further comments please email firstname.lastname@example.org so we can investigate. Thank you.
Very Poor App
I have to agree with several of the reviewers
The app doesn’t even allow me to check my previous orders. (iPhone 6). I always click the online button and do it all that way. It is an absolute pain to have to open every receipt until you find the item you are looking for. The staff in store have exactly the same problem. Why can’t you just list all the items in date order with a single line each so they are searchable in a sensible and time efficient way?
Further having checked the new app I will not be downloading it if it doesn’t automatically log me in. If I have to do that I probably will dispense with the app all together. Can’t you get around the regs by giving us a once only choice so we can agree to stay logged in or similar?
Hope this helps.
Developer Response ,
Sorry you are not happy with the app, there is a known issue with the receipts section of the app. We are working on this but for the time being if you email email@example.com we can try to fix your issue sooner. Unfortunately, for GDPR reasons we had to remove the auto log-in, sorry for the inconvenience this has caused.
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