The Shell Energy app provides a range of online features giving you the power to save your energy, and therefore your money, on the go. It’s never been easier to manage your energy account and have control over your spending with these app features:
• Log in using your email address
• Submit your meter readings
• View monthly bills and payments to stay on top of your spending
• Find answers in the Help Centre
• Top up the credit on your account using a credit or debit card
• Keep an eye on your tariff and get the best deals
We’re always looking to improve our customers’ experience and we value your feedback. If you have any problems with the app, you can email us at email@example.com and we’ll help you to get up and running. If you have any suggestions on how to improve the app, let us know how we can make it better for you.
About Shell Energy
We believe that home energy matters. That’s why we provide everything you need for your home energy. We supply 100% renewable electricity, as well as gas, smart home technology, broadband and exclusive rewards.
Our home energy business was born out of Shell’s acquisition of First Utility in 2018. As the largest challenger to the big energy suppliers, First Utility brought with it a heritage of supplying great value energy and broadband to homes across Britain
We’re always trying to improve your experience so we’ve made general changes to speed up the payment process.
Ratings and Reviews
Clear and simple to use
So much better than the First Utility app. It’s clean and focussed around what an actual energy customer needs from a mobile app. Simple meter readings (especially if you have a smart meter as you don’t have to enter them!). And very easy to change your tariff to a better/cheaper one (I especially like the countdown bar showing when my tariff will expire). The only downside is a lack of a few features such as visualisation of my energy usage but I’m sure improvements will be made soon.
Doubled my monthly payment even though I’m in credit
Not very happy, about 4 months in and I have one estimated bill due to me been on holiday and they double my direct debit. I had an option of reducing it by about £15! I’m ok with paying more but I prefer the option of paying the difference once I actually owe the money. Will be leaving soon as my contract ends. They say the app gives you control but this is a lie. Also I have a sticker for no sellers on my door but they still knock, but foolishly I listened and signed up. After reading other reviews it would seem if you cancel your direct debit and just pay what I owe means they send the debit collectors for their final payment. Maybe paying the exit fee is worth getting rid of this company.
Update* after emailing them they have reduced the payment back to it’s original price but I decided to pay £15 more on my bill which I feel is more appropriate than double what I’m paying now. I prefer the choice of paying when I owe rather than them with my money in their bank which I’ve heard horror stories of people not been given back. They responded within the week with a response to my emails so I didn’t sit on the phone for hours. Not taken dd yet so fingers crossed.
Developer Response ,
Good morning, we apologise about your experience with us and do wish to help resolve this. To look into this please can you contact us at firstname.lastname@example.org confirming your account details. -Pooja
Second generation electricity meter installed at the end of October 2020. Didn’t get a bill until January 2021. Received an email from yourselves informing us the new meter had stopped ‘talking’ early February, so we were requested to read our Smart meter; ended up having an estimated bill as had problems with the instructions. Smart meter still not ‘talking’, so have again been requested to take a reading and submit it this month. So we don’t have another estimated bill, I have managed to get to the back of the cupboard and locate the (not very easy to see) buttons and get a reading.
What is the point of having a Smart meter if I have to read it myself? And for how much longer? I thought (mistakenly) as you knew it wasn't ‘talking’, you would be in touch to update me on how you were going to get it back up and running ... can it be done remotely, does it have to be replaced??? I would appreciate an update on what you are going to do to get it working correctly, not another email at the end of next month requesting another reading. Regards Ann Watts
Developer Response ,
Hi Ann, thanks for taking the time to share your feedback with us. In some cases we're unable to regain communications with smart meters due to connectivity issues. However, so I can check whether we are able to gain the communications with your smart meters please email me at email@example.com
from the email address registered to your Shell Energy account, thank you. - Dani
Data Linked to You
The following data may be collected and linked to your identity:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Shell Energy Retail Limited
- 85.6 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- © Shell Energy Retail Limited
Up to six family members will be able to use this app with Family Sharing enabled.