Shopify Inbox 4+
Live chat for your business
Shopify Inc.
-
- Free
Screenshots
Description
About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.
Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations
SHOP APP
Let customers contact you from the Shop app.
-----------
FEEDBACK & SUPPORT
For 24/7 support visit the Shopify Help Center: help.shopify.com
Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
What’s New
Version 8.15.0
Bug fixes and improvements
Ratings and Reviews
A VERY GOOD APP…!!!
Shopify Inbox stands out as one of the best apps for my website! Placing its icon on the right side instantly enhances my site's appearance, giving it a sleek and clean look which I like. The customization options are fantastic, allowing me to organize things just the way I want in terms of icon but also in terms of messages, quick replies and customised customer chat. This not only makes me happy but also assures me that it'll elevate my customer service to excellence. With this tool, I'm confident that the service I provide will bring joy to my customers!
Great tool to help get sales over the line
This has been great as we move into our busy period. As customers shop they reach out for that extra bit of information or clarification, which you can give quickly and easily to help get the sale over the line. Definitely recommend.
It could do with some new features like tagging chats and folders etc but it’s brand new so it still get 5 stars for now.
Notification Settings need improving..
Firstly, there needs to be active working hours. Or you’ll be getting notifications day and night. Secondly, every single person with a user account gets emailed every time someone starts a chat. I’ve not found any way to stop this from happening… Other than that, adding a live chat feature to the store has helped more customers and also increased our sales!
Thirdly, when speaking with customers and creating an order, there really needs to be an option to send a draft order invoice link or pdf attachment.
App Privacy
The developer, Shopify Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Shopify Inc.
- Size
- 26.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Shopify Inc.
- Price
- Free